Windows Update Service fails again and again
- From: kamran <kamran@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 27 Sep 2009 14:31:01 -0700
I got this message:
I follow instructions to start the service but get error:-2147467243
(80004015) The class is configured to run as a security id different from the
caller.
I recieved a very good set of instructions below, which I followed and
solved my problem. IT WORKED!! However next day when booted the machine I get
the same exact message and Windows Update Servive will not start. We have an
Active Directory Domain Enterprise 2008 OS and there are approximatley 30 PCs
all Winodws XP SP3, but 5 of them have this exact problem. See the
instructions I ran and got this PCs to actually update. Any ideas?? Are these
being controlled by the Server??
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and flavor) while the line starting with the word
"version" will give you the rest of the story.
Post _both_ in response to this message verbatim. ;-)
For the most part - I will assume you have Windows XP 32-bit of some flavor
with at least SP1a - hopefully SP2 or above.
Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you either have or should get SP3, but not now.)
Reboot and ...
Download/install this:
http://support.microsoft.com/kb/290301
After installing, do the following:
Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
Reboot.
and...
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
..... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Then follow the instructions here:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
Reboot.
CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot.
Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time
Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.
Reboot.
Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.
Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back and
ask here about that step and let someone walk you through it.
Then - when done - let everyone here know if it worked for you - or if you
have more issues.
--
Shenan Stanley
MS-MVP
--
.
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