TROJAN INFECTION - HELLLP!

Hi,

Recently I've discovered that my PC is infected with Trojans. Yes, plural.
I have no idea where they came from as I hadn't downloaded anything & hadn't
recieved an email with a link or attachment, and hadn't clicked on any link
in an IM either. The first sign was that my system ran slowly, then I had
quite alot of pop-ups that my pop-up blocker wasn't catching, and slowly but
surely I wasn't able to go to many websites, if any--and then came the
freezing, especially when attempting to use Trend Micro's free online virus
scan. (Due to the freezing up, I wasn't able to shut down my computer
properly as Ctrl Alt Del wouldn't even work.) After restarting I got a
message that my Automatic Updates were shut off, and after turning them back
on, they would switch off again within minutes.

I scanned my system using AVG, and found that I had multiple Trojans which
AVG deleted for me. A second scan (directly after the first) showed that I
had 5 more Trojans, all deleted. At this point I decided to try Trend Micro
again, and it froze again, but this time it wasn't my entire system that
froze, and I was able to shut down IE and scan with AVG again, which showed
that there were no Trojans left. I figured it was safe to restart at that
point, thinking that that was why Trend Micro wasn't working...

But on restarting my system I was once again informed that my automatic
updates were shut off, and I kept on getting some pretty crazy error
messages, so obviously there was still a virus somewhere! Scanning again
resulted in 3 more Trojans and another scan directly after the previous scan
told me there was nothing at all wrong with my system.

Long story short, I have scanned and scanned AND SCANNED using AVG, AVG
Anti-Spyware, and OneCare, and all of those programs found nothing!! And yet
I keep on getting pop-ups from AVG telling me that a threat has been detected
(They are able to be healed). How can this be if I'm not downloading
anything?? Each time a threat is detected I am able to heal it. HOWEVER, IE
STILL isn't working properly. I can get into SOME websites now, but am not
able to send email ANYWHERE and half the time links within trusted websites
won't work. For example, I had to click on 'new question' a good dozen times
before I even got to this page!

Very frustrating and I'm at a loss as to what I should do about this problem
as I am by no means a computer security expert!

I have been told that Trojans will reinstall themselves when the computer is
restarted. So how do I get rid of something that keeps on coming back?? Any
advice/help on this matter is appreciated!! Thank you so much for your time
and sorry for this super long message.

*ChocolateJunkie*

.

Relevant Pages

  • Re: TROJAN INFECTION - HELLLP!
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