RE: panda and windows xp stop error
- From: nass <nass@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 24 Apr 2008 10:50:01 -0700
"bluerider" wrote:
Dear experts,
I have installed Panda internet security on my computer (Windows xp Home
Edition sp 2) and I am experiencing some problems. The computer crashes in
the middle of a complete scan and a message appears on a blue screen saying
that windows was closed to avoid dangers. When I restart a message with the
stop error is sent to the windows service. The answer is that the stop error
is caused by a device driver installed on the computer or by antivirus
software. The message then asks me to check if I have two or more
antivirus/firewall installed.
I have been using only Panda since 2004 and don’t have any other antivirus.
I tried to download and install Panda again but the stop error repeats. I
also installed the Panda hotfix hfp120801s1 but it didn’t help. In addition I
noticed that when Panda updates the date reported on the icon near the clock
refers to the previous day and not the current day.
Here are the details of the stop errors that usually come up on blue screen:
BCCode : 10000050 BCP1 : FD91D000 BCP2 : 00000000 BCP3 : 804EEE1B
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0
BCCode : 10000050 BCP1 : F96C2000 BCP2 : 00000000 BCP3 : 804EEE22
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0
Do you have any advice? Is there a patch to correct this conflict between
Panda and windows?
I would really appreciate your help.
Test your RAM with a memtest from here:
download this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
How many Disk space you have on the system?.
How many RAM you have on the system?.
Can you use Task manager to see which process using the most of the CPU
usage?.
Run disk clean up and then run this command:
sfc /scannow
Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH.
nass
---
http://www.nasstec.co.uk
.
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