Re: Can't login in Safe mode

bjdefelice wrote:
Yesterday my Symantec Antivirus software informed me that I had a Trojan horse. There wer isntructions on how to remove, which I followed. 1. Turn off System Restore, Go to CMD prompt, type msconfig, go to boot.ini, change boot to boot in Safe Mode, restart computer. This is where I ran into a problem. When I rebooted in safe mode, I usually get a CNTRL, ALT, DLT screen where I need to enter username and password. I entered mine and I get an error, I can't get in now. Need help Please

So you can get into Safe Mode, your user account/password just isn't working. What error do you get (exact text, please)?

Assuming this is a standalone machine and not a domain member, in Safe Mode try typing "Administrator" without the quotes. If this is a home machine running XP Home, you probably did not set a password for the built-in Administrator account and the default is a blank.

If this is a domain member machine, then you don't have a local user account and that's why your usual name/password isn't being accepted. If this is a domain computer, you need to contact your systems administrator for help because you'll need to log in as local Administrator and you probably won't have the password for that.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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