Re: Deny Interactive Logon but Allow Runas

HP,

I've arranged a meeting this afternoon with some of the BM consultants to
discuss issues such as how we've complained to IBM, what response we've
received, and how we can escalate it further. Also if we know/can find out
why BM hogs so much memory. So I will post back my findings after that.

For now, I've posted some more comments below...

"HEMI-Powered" <none@xxxxxxx> wrote in message
news:Xns99D94CDE3962EReplyScoreID@xxxxxxxxxxxxxxxx

try using the old-fashioned method - withold all future payments
to IBM until they fix/replace their crap SW or refund your money.
or, keep pounding on IBM through your business partner rep to at
least recommend an alternative. the reason I kept asking what it
was is that no one, certainly not me, can predict what may be
happening nor even suggest ways of finding alternative apps.
e.g., "Google is your best friend" but is 100% useless unless you
have something to search for, thus if you or anyone tried some
Googling for a program with Business Modeler's purpose, perhaps
you'd be more successful.

I'll find out this afternoon what has been said, and how its been escalated
within IBM. I don't know IF we actually pay to be a business partner. I know
to become one we had to have a certain number of certifications, and do a
certain amount of business selling their products. I will find out for sure
this afternoon.

you're a small company but you have consultants? what the hell
good are (highly?) paid consultants who're on-site if all they do
is tell you the symptoms, i.e., it stopped working again, but do
no-thing to fix it, don't recommend you do anything, don't
examine the problematic PCs, nothing. I'd fire them too!

Wrong sort of consultant - my fault, we've called them 'Consultants'
historically - these aren't computer consultants, they are our Business
Analysts consultants, who go onsite, and use Business Modeler to look at
internal business processes. Most of them aren't very computer literate, to
be honest. They know how to use BM, but nothing about the internal workings.

I undstand this but not the term. I assume you've tried running
BM (interesting acronym!) on other PCs not running under some
convoluted VM? if yes, does it run better, same, or worse? if
better, then start looking at the way you've set up the cascaded
virtual machines for the trouble, which may also explain mis-use
or overuse of memory. again, though, unless acted upon by some
external force, I can't see why BM would suddenly stop running
and need to be installed, absent something in your VM scheme
that, say, corrupts a client, i.e., end-user's, Registry or some
critical file(s) on their PC. It just doesn't happen that normal
running software suddenly gets corrupt and needs a re-install and
certainly NOT continuously.

We don't run BM under VM, we tried, but its to slow, to the point of being
able to type a sentance, then sit and watch as each charactor apears. We run
other IBM software under VM, and it works without issue, mostly. However,
due to BM requiring so much memory, by the time you have a base build with
says 4GB, (really 3gb) then install WinXP & Office, for day 2 day use, then
VMWare, and create a VM machine allocate that 2GB, then install WinXP in the
VM, which will use at least 512mb, it leaves 1.5GB or less inside the VM to
run BM. This is why we had to drop the VM idea for the BM users, and just
install it directly on the base build. It runs a lot faster on the base
build, but then gets this 'corruption' issue, when the user, who isn't a
local admin, has to re-install.

as to the memory issue, you said earlier that BM is a memory hog
and wants all of the 4 gig (really 3). is their a pagefile
problem or something native to the client PC XP install that mis-
manages available memory? have you had your people or the
consultant run Task Manager or any utility software that will
tell you for sure where the memory drain(s) are other than BM?
and, once more, why cannot IBM tell you why THEIR SW a) hogs so
much memory and b) constantly needs re-installs.

Will find out this afternoon.

one other question comes to mind wrt all 140 products, including
BM: has IBM released any updates or new version upgrades? if yes,
did that help? if no, why not?

I believe IBM have released a number of fix packs for products such as
WebSphere MQ, Process Server & Application Server etc, along with DB2, all
of which addressed specific issues.

I understand this, also. see my long post about company policy.
but, your company simply must get it through their heads that
they cannot have their cake and eat it too, i.e., they can't NOT
allow even one local admin and expect "flaky" software to be
fixed long-distance. and, your management must not at all
understand cash-flow and return-on-investment if you're paying
local consultants at any hourly rate to just tell you that it
quit again.

See above comments on the consultants. And I agree, management don't want
users to have local admin access, but want them to be able to re-install
software. I feel like I'm stuck between a rock and a hard place, trying to
impliment this, sometimes!

you say that IBM won't listen to you, so why should you care
where you post about their crap? moreover, this is an MS-
sponsored NG perhaps, but it isn't run by or for MS and AFAIK, no
MS employees visit here. which brings the question does IBM or
its business partner scheme have anything akin to a NG or web
site or KB you can go to for help?

There is, ibm.software.websphere...has a number of newsgroups underit, but I
posted a similar question to this back in Novemeber last year, and it still
has no answer. There are only a dozen or so posts, so it doesn't look like
anyone ever gets a reply, or answers. There is a KB on the IBM website, but
its a nightmare to search through, the site is painfully slow, and usually
timesout. I'll find out this afternoon if there is a better resource for
help/support.

OK. if you've exhausted all of the obvious things, that leaves
just two: 1) beat on MS, not IBM, as to why their O/S won't run
an MS-certified piece of SW and 2) at least try to dismantle that
complex VM scheme you've got until you are sure it has nothing to
do with the apparent instability of BM. intermittant problems
that cannot be reliably repeated are very difficult to diagnose
so often one must try to diagnose by exclusion.

I'll try and run some tools across the machines to try and find out exactly
what is causing the memory hog. Process Explorer from SysInternals should be
able to show something interesting.

Ben


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