Re: Cannot Create New User

The file, mshtml.dll, itself may be messed up.

mshtml.dll normally exists in
C:\WINDOWS\system32
and
C:\WINDOWS\system32\dllcache
or
C:\WINDOWS\ServicePackFiles\I386

The mshtml.dll in C:\WINDOWS\system32 is the one that gets used. The other
one in the dllcache or I386 folder is for backup. If Windows File Protection is working correctly, the following should help.

Try this.

Start | Run | Type: system32 | Click OK |

Size the window so you can also see your Desktop.
Scroll down to mshtml.dll.
Left click and drag mshtml.dl to your Desktop.
Wait just a minute.
Now scroll down clear to the bottom of system32.
Is there a new mshtml.dll there?

If there is a new mshtml.dll delete the one on your Desktop.
Close system32.

If there is NOT a new mshtml.dll drag the one on your Desktop back into
system32.
Close system32.

If there is a new mshtml.dll in system32, you'll see something similar to
this in the Event Viewer under System, listed as Information; Windows File
Protection:

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64002
Date: 23-Apr-07
Time: 8:58:18 AM
User: N/A
Computer: GT5404
Description:
File replacement was attempted on the protected system file c:\windows\system32\mshtml.dll. This file was restored to the original version to maintain system stability. The file version of the system file is 6.0.2900.3059.

If that doesn't help, try running the System File Checker. System File Checker (sfc.exe) replaces screwed up system files.

Load your XP CD in your CD drive.

Start | Run | Type or paste: sfc /scannow | Click OK

sfc /scannow scans all protected system files immediately and replaces
incorrect versions with correct Microsoft versions.

System File Checker takes a while to run.

If you have XP Home and it asks for your XP Pro CD, see this KB article...

You may be prompted to insert a Windows XP Professional CD when you run the
System File Checker tool in Windows XP Home Edition
http://support.microsoft.com/kb/897128

If SFC.EXE did anything it will be listed in the Event Viewer.

Open the Event Viewer...
Start | Run | Type: eventvwr | Click OK | Click System |

Windows File Protection will be listed under the Source column. Look at any
Windows File Protection entries.

Explains a whole bunch about sfc.exe.
scannow sfc (sfc.exe)
http://www.updatexp.com/scannow-sfc.html

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:8A44D0FB-B835-44B0-823D-04B01DB71556@xxxxxxxxxxxxx,
rguilbert <rguilbert@xxxxxxxxxxxxxxxxxxxxxxxxx> hunted and pecked:
Wes

Tried it and got the same message as I did with the /i command:

mshtml.dll was loaded but the DllRegisterServer entry point was not found.
The file can not be registered.






"Wesley Vogel" wrote:

Try this command:

regsvr32 /u mshtml.dll

You may get this error, I got it...

DllUnregisterServer in mshtml.dll failed.
Return code was: 0x8000ffff

Click OK and then try this command again:

regsvr32 /i mshtml.dll

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:CD074EBE-65F7-4992-A40F-6A0A3AB64776@xxxxxxxxxxxxx,
rguilbert <rguilbert@xxxxxxxxxxxxxxxxxxxxxxxxx> hunted and pecked:
Thanks Wes

Suggestion 1 - executing regsvr32 jscript.dll and regsvr32 nusrmgr.cpl
seemed to be fine but regsvr32 /i mshtml.dll throws up the following
error message

mshtml.dll was loaded but the DllRegisterServer entry point was not
found. The file can not be registered.

Suggestion 2 - 831430 - didn't help as the registry already had all the
correct settings

Suggestion 3 - takes me back to the same problem with mshtml.dll
encountered above.

Suggestion 4 - downloaded the fil and merged it - seemed to work OK but
didn't solve the problem

Is the mshtml.dll problem causing this do you think?

Regards

"Wesley Vogel" wrote:

User Accounts applet is completely blank
http://windowsxp.mvps.org/useracc.htm

Several dialog boxes are blank
http://support.microsoft.com/kb/831430

User Accounts applet background is in White even with XP Theme enabled
http://windowsxp.mvps.org/useraccbg.htm

Red X mark appears in the User Accounts applet menu links
http://windowsxp.mvps.org/redxaccounts.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:96009183-1B65-4C2F-B93E-5CAE653AF9C4@xxxxxxxxxxxxx,
rguilbert <rguilbert@xxxxxxxxxxxxxxxxxxxxxxxxx> hunted and pecked:
Hi
I have administrator priveleges and have set up a number of user
accounts in the past. But now when I double click User Accounts in the
Control Panel, all I get is a blank window with 3 "Learn About"
options on the left.

Any suggestions as to what the problem might be or how to fix it?

May be unrelated but when I click on Help and Support, I get a
"Microsoft Help and Support Center has encountered a problem and needs
to close. We are sorry for the inconvenience" message. Or should I
raise this on a different forum.

Thanks

.

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