Re: Did not receive XP disk
- From: "Bruce Chambers" <bchambers@xxxxxxxxxxxx>
- Date: Thu, 12 Apr 2007 19:44:48 -0600
"Melaen" <Melaen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:C0CFB509-9E5C-4788-B95C-1D037FFA3A5A@xxxxxxxxxxxxxxxx
Is it normal for hewlett packard to install windows on their computers; and
if so, is it normal that I did not receive a disk with my brand new computer?
SHouldn't I have gotten one with the computer?
Microsoft requires its licensed OEM computer manufacturers to provide a means of returning the computer to its original, ex-factory state. The particular method of recovery, however, is left entirely to the discretion of each individual computer manufacturer.
Legally, the OEM has met it's contractual obligation to Microsoft by providing a means of returning the PC to its ex-factory state, whether it's a Recovery CD or a Recovery Partition. Sadly, they cannot be not legally obliged to provide a true installation CD as part of the sale. Reputable, customer-service aware OEMs, like Dell and Gateway, do provide a full OEM installation CD, that does permit custom installations and repairs. However, many uncaring OEMs, such as eMachines, Compaq, HP, and Sony, in an effort to save pennies and reduce their support costs by having to hire support people that need only say "Boot from the Recovery CD to return your PC to its original condition," provide only a CD bearing a disk image of the hard drive as it left the factory.
Essentially, it boils down to "You get what you pay for."
The computer's manufacturer will have provided you some means of returning the computer to it's original, ex-factory state. Read the documentation that came with the computer, or check the manufacturer's support web site, and follow the instructions/procedures provided.
--
Bruce Chambers
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