RE: Access Denied - Msconfig Startup Changes

Nass,

I do not have WavePlayer, as far as I know.

I checked in Event Viewer and here are some logs:

Application Warnings:
MSSQL$MICROSOFTSMLBIZ
Userenv

System Errors:
DCOM
Service Control Manager

If you can explain any of this, I'd appreciate it.

The orignal problem I had faced was a "popup window" on occassion stating.

PCMService.exe-application error
Instruction at 0x00402545 referenced memory at 0x00000008. The memory could
not read. OK to terminate. Cancel to Debug.

I would only get this message "on occasion"...nothing I could re-create.
So, when Dell went into Msconfig to change "startup" settings, that's when
the issue of Administrative rights came up. After being online 3 hrs. the
tech decided I needed to reinstall Windows XP. If I did that I would have to
reinstall some of my major programs, & I cannot reinstall due to number of
installations allowed on software. I've just tried to seek out some type of
"setting" problem that might be the culprit. Changing that Reg. setting on
the HP Printer as suggested by Apeke allowed me to make those Startup changes
with no administrative message.

Anyhelp you can give me on the Event Viewer logs and the PCM Service error
message will be appreciated.

Oh you mentioned if under warranty, Dell would FIX IT FOR ME....he told me
he could only send XP disk...I would have to do the work. I don't understand
that as I purchased a 3 yr "on-site" warranty. I felt like he was seeking
answers in manuals everytime I asked a question, and did not have the real
knowledge needed for the issue. Otherwise, what took 3 hours to determine???
The steps were no more than I've mentioned in "Startup"....nothing more.

Thanks for any additional help you can give.
Jami

"nass" wrote:


Hi Jami,
If still in warranty then they can fix it for you?.
Do you have this installed WavePlayer
Pulse Code Modulation (PCM)

http://h71000.www7.hp.com/openvms/journal/v1/ns3/mgclus.htm

Also look in the event viewer for any error messages and double click it to
get more info and you can copy and paste it in your next message.
I will make sure the machine is malware free and Virus free by scanning the
machine in both Normal and Safe mode.
HTH.
Let us know.
Regards,
nass
"Jami" wrote:

I made a change to Startup because I orginally contacted Dell because I got
an error message about PCM Service.exe. We decided to disable this in
startup & that's when I got the Access Denied message. But, it made the
change nonetheless.

My only problem with taking to tech shop is there is a 3 yr warranty on
system & that could void the warranty thru Dell.

I just feel there's some little setting that could help instead of
reinstalling Windows XP & having to reinstall all programs, plus backup data.

"nass" wrote:



"Jami" wrote:

I keep getting a message when I try to make changes to "Startup" in Msconfig
that Access Denied & I may need to logon as Administrator. I AM the
ADministrator & only user of personal notebook computer. However, the
changes seem to take effect nonetheless.

Is there anyway to correct this problem of getting this message?

Please help!!!!! I just don't undertand it!!!

Dell suggested reformatting entire hard drive, but I don't understand that.
The changes take effect...there's just some glitch that I get this message.

So why you are trying to adjust or change the setting on the StartUp?.
You could be having a corrupt profile and you need to create a new Profile
with admin privileges and you done.
Also I will make sure this machine is clean from malwares/viruses.

How To Create and Configure User Accounts in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;279783

How to Copy User Data to a New User Profile
http://support.microsoft.com/default.aspx?scid=kb;en-us;811151
Here is a link on how to perform a clean install of XP:
http://www.michaelstevenstech.com/cleanxpinstall.html
If all the above is too much for you then take the Machine to your local
Tech and they will advise you on what appropriate according to the real
ground.
HTH.
nass
===
www.nasstec.co.uk

.

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