Re: After user changes pw, asks for the password again after logging on

On Mar 5, 3:47 pm, "KashMarsh" <kash_ma...@xxxxxxxxxxx> wrote:
I don't know what our IT person did, but after he changed the policy
to have people change their passwords every 30 days, it asks for the
password again and prevents the user from accessing any data from
mapped drives.

XP Pro on the clients. Using Active Directory on the authentication
server. 2003 on the servers.

1. The user changes their password due to system asking them to for
expiration. They change it.
2. They log back in, they start Outlook (Exchange) and a prompt
comes up that says it does not recognize the password or user please
enter the password and a small check box to remember the password.
3. Also, any prior working mapped drives no longer gives the user
access until step 2 is fixed.

The user needs to check the box in step 2 and re-enter their new
password. Outlook and the mapped drives now work.

How do you stop this from happening? Why is it that only some clients
this happens to? Also, when this was occuring, I was able to log
into my pc with the user's id/password and there is no problem. When
they log into their pc, they get this problem.

What can I check on the client side as well?

Thanks in advance for any help.


FYI this happened again this morning when the user logged in and
opened her Outlook. She had to enter her password again and check the
box. I'm sure as more users come in, they will also have this problem
again. Anyone have any ideas? Anything I can check? What other
information do you need regarding this problem to help formulate a
diagnosis?

Thanks in advance.

.

Relevant Pages