RE: WINDOWS DOES NOT REMEMBER LOGON CREDENTIALS



"Jacques de Jager" wrote:

one more thing, the credentials entered does not appear under control
panel\user accounts\user\manage network passwords

"Jacques de Jager" wrote:

My computer runs WinXP pro and for a few days now has ceased to remember
logon credentials (username and password) when using either IE or Outlook.
When logging in to a mail / domain server, I enter username and password,
check the box called "remember password", but next time I log on, I have to
re-enter both username and password. Can anyone help me to correct this? I
have tried internet tools\content\autocomplete and have all the boxes
checked. I have never had this problem until a few days ago.

Hi Jacques,
A= First try this and see if it will help:
Click start >> Control Panel >> Double Click Networking and
Internet
Connections >> Double click Internet Options, on the IE Properties window
click on Content Tab, then on [ Autocomplete..] Button.
There check this box under Use AutoComplete for:
[ √ ] User names and passwords on forms
[ √ ] Prompt me to save passwords
Also clear both your forms and Passwords by clicking on these Buttons:
Clear AutoComplete History--
[ Clear Forms ] [Clear Passwords .]

Click [OK] and close the IE Properties Windows and Reboot then see if you
will get the save password dialog box and then Reboot again after doing your
normal internet surf for the passwords for your access to take affect.

If still no joy try this:
B = Please back up the Registry Key First before doing any changes to it to
do that follow this:
1- Click Start, and then click Run.
In the Run Open box, type regedit.exe and then click [OK].
Locate these Keys:

[-] HKEY_CURRENT_USER\Software\Microsoft\Internet Mail and News = see what
settings there and if your password for that Account been set there.
[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\Passport= see your account if there is a password been set there.

[-] HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider =
On the File menu, click Export to export to your My Documents say for Example
and in the Save in box, select a location where you want to save the .reg
file.
Type a file name in the File name box ( say Protectedstorage), and then
click Save.
On the File menu, click Exit.

2-Then Click Start>> Run. Type in: regedit.exe Click [OK] or Hit [Enter] and
navigate
Navigate to this KEY you must be logged as Adminstrator or a member has the
same Privileges as Admin to do that:
[-] HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
Right-click the Protected Storage System Provider key, and from the menu
choose Permissions.
In the Security window, press the Advanced button
With the Permissions tab selected, place a check mark in the check box
titled: "Replace permission entries on all child objects with entries shown
here that apply to child objects".
Click Apply, and then click Yes on the Security warning dialog box
In the Name column, ensure that the user currently logged on has Full
Control access. Click OK. The following message appears:

Do you want to replace the permission on all existing subkeys within
Protected Storage System Provider?

Click Yes
Double-click the Protected Storage System Provider key to expand the key,
click the user subkey folder that is directly below the Protected Storage
System Provider key, click Delete on the Edit menu, and then click Yes in the
warning message dialog box

The user subkey folder looks similar to the following example:
S-1-5-21-789332378-2025424655-1Blah-blah-1003

Note: For every identity/Account that you have on this machine, there may be
a subkey created under the Protected Storage System Provider key for that
User(s). To resolve this issue in all of your identities, you must delete all
of the user subkeys folders under the Protected Storage System Provider key.
Close the registry editor
Log restart Windows for the changes to take effect
The next time you start your Internet Access or E-mail program, enter the
password when prompted and select Remember Password. This should now be
retained.
Please perform one step (A,B) one at a time and Reboot your Machine.
Also, try to see the local policies settingson your computer by doing this:
open a run command and type in:
gpedit.msc click [OK]
on the GPO locate this; Computer Configuration -> Security Settings -> Local
Policies -> Security Options = look in the Right Pane/window for the settings
for protected storages.
Read these links:
The AutoComplete doesn't work after you enable it:
http://support.microsoft.com/?kbid=885180
http://support.microsoft.com/kb/281660/en-us
http://windowsxp.mvps.org/ProtectedStorage.htm
HTH.
Please let us know your progress.
Regards,
nass
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www.nasstec.co.uk

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