Re: Security Center displays wrong info

This problem seems to occur most often with Norton, but I have also run into
it with McAfee. In a recent service case I used McAfee's clean up tools,
manual registry searches, and other actions to root out every registry
entry, file, and service that seemed to be even remotely related to that AV
program, and Security Center wouldn't let go of the reference. Finally,
installing and uninstalling another AV program made Security center let go
of the reference. This raises a question to me of whether there is also a
Windows problem involved in how SC updates itself for changes.

Per "Frequently asked questions about Windows Security Center"
http://support.microsoft.com/kb/883792/en-us
Q: How does Windows Security Center detect third-party products and their
status?
A: Windows Security Center uses a two-tiered approach for detection status.
One tier is manual, and the other tier is automatic through Windows
Management Instrumentation (WMI). In manual detection mode, Windows Security
Center searches for registry keys and files that are provided to Microsoft
by independent software manufacturers. These registry keys and files let
Windows Security Center detect the status of independent software. In WMI
mode, software manufacturers determine their own product status and report
that status back to Windows Security Center through a WMI provider. In both
modes, Windows Security Center tries to determine whether the following is
true: [etc etc]

It would be a tremendous help in servicing these problems, if there were any
information available about specifically what is referenced in the "manual
detection mode," e.g. perhaps one obscure registry remnant of these
uninstalled programs. There may be valid security reasons why that
information isn't shared, but it leaves us in the dark when trying to
troubleshoot these problems. It also raises a question of whether Security
Center should do a better job, maybe checking several criteria rather than
being fooled by possibly one reference when no services are actually
running.
--

"Travis Golightly" <TravisGolightly@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:CDA22D00-B0C4-48A9-A455-EC0854FEE679@xxxxxxxxxxxxxxxx
so hopefully this isnt a new one... i uninstalled symantec norton
antivirus
2006 (i know, i should have done it months ago), but now when i go to
control
panel -> security center, firewall still shows 'norton internet worm
protection is currently on' and virus protection says 'norton antivirus
2006
reports that it is up to date and virus scanning is on'.

i did a complete step by step install that symantec walked me through, the
files/reg entries are gone, no services running. how is it still showing
this? ive reset the firewall settings to defaults, but it didnt fix it.
any
ideas on what i can do to fix this?

thanks!


.

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