Re: windows XP suddenly not genuine

I've seen reports like this as well. I assume that what is happening is
that the browser is being detected as having some characteristic--perhaps
activex is disabled--or it isn't IE--that require a manual step of reading
the authentication code and typing it in--but for whatever reason, the
window to type the info into doesn't show.

There is a WGA web forum:

http://forums.microsoft.com/genuine/default.aspx?siteid=25


I haven't checked the "WGA Validation Problems" section there to see if this
one is covered.

If you can download WGA-covered downloads from her machine, all is well--a
relatively small test download might be this one:

http://www.microsoft.com/downloads/details.aspx?FamilyID=bff59fcf-3148-40b8-a286-fe7274f6e4d8&displaylang=en



--

"Margaret Wilson" <twokatmew@xxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:Y6KdnSlr7dQMsFHZnZ2dnUVZ_qSdnZ2d@xxxxxxxxxxxxxx
Bill Sanderson wrote:
Open an email tech support with the WGA folks, and see if you can find
out:

http://support.microsoft.com/oas/default.aspx?Gprid=9860

(And let us know--there's a lot of heat about this issue now, and the
more objective information about what's happening we can get posted, the
better.)

A friend asked me to look at her computer this evening, because when she
goes to the Microsoft Update site, a WGA window pops up displaying a
seven-character alphanumeric key instructing her to input that key in step
2 and then to close that window. Well, there's no step 2, and the only
option is that close that first window which displays the key. Thinking
that perhaps her copy of Windows XP Pro had somehow been flagged as not
genuine, I ran the MGA Diagnostic Tool, which reported the OS is genuine.
Updates seem to be happening, but I find this behavior very strange. The
computer has been scanned for malware and comes up clean.

Regards,

Margaret


.

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