Re: Can't update AdAWare,SpyBot,AVG

zero - this is what I wrote to Dave:
I just ret'd the comp to the owners today - fin'd w/ it yesterday. Thurs &
Fri, I was trying to go thru the D/Ls on a stick drive and then xfer them to
that comp. I was finally able to get all 3 programs (AVG, ADAware, SpyBot)
in there with fresh updates (via a xfer from the stick drive, not the
Internet). Ran all; just a couple things on AdAware, others clean. Can't
update thru Internet, tho'.
Fri - At one point, when I looked at computer, NAV was running a scan!!
huh?? As far as I knew, that was disabled. When I poked around some more, I
found they also had NIS, but looking at the status screen, everything was
disabled on bottom half. The NAV was expired, the security was off, etc. The
owner did say that I could remove it (they had trouble doing that, and then
tried to install NSW 2006 over the current Norton programs), but I was so
busy following your ideas, and I didn't think it was interfering.
Anyway, Sat'y AM, I finally got NIS removed (logged on as superviser), also
Live Update and WMI Update, but not Live Reg or the "shell" of NSW2006 that
they had started. (It said something to the effect that the previous
installation was interrupted or ?... and wouldn't let me remove it from
Add/Rem Programs, even tho' there was no file size listed.) After that, I
finally got AdAware and AVG to update from the Internet!! But SpyBot still
had an error message (Error retrieving update info file. HTTP/ 1.0 506
Failure to connect to Web Server.) 3x I got that, then finally it tried an
update w/ !!bad checksum as a result. I know that's the download site
problem, so I tried a couple times more, and finally got the update!!
Sysclean would still not work, so I uninstalled and got a fresh copy from my
comp and xferred via the stick drive. When I tried it, it worked. Results
came back clean. (I just thought - I should have tried your Multi-AV
program.)
What do you think? Was something in NIS blocking the updates?? Everything
seemed to be disabled, although the scheduler kicked on NAV that Friday.
Maybe there was some bug, but all the scans had very few problems detected,
if any. What puzzles me if NIS was the problem was the fact that after I
uninstalled it, I still had problems with SpyBot and Sysclean. STRANGE, huh?
I just thought you'd like to know how I fared, after all the time you spent
with me on it. I have done computers before where I left the NAV in and just
disabled it (in case they wanted to pay to renew it) and then used AVG; I've
never had a problem like this. But then, I don't think it was ever NIS,
either. ANy ideas for the future on this one?

--
Barb Zakrzewski


"zero" wrote:

> On Mon, 16 Jan 2006 08:10:03 -0800, Barbara Z
> <BarbaraZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
>
> >Working on someone's computer at my home. I was able to d/l and run AVG
> >Free, AdAware, and SpyBot, but several problems were encountered.
> >When I try to update AVG, I get: "Update server connection failed. ..."
> >With AdAware, just "Error retrieving update", and with SpyBot, "Error
> >retrieving update information file. Socket Error #10061 Connection
> >refused." I seem to be able to get to all web pages OK, just not the updates.
>
> I remember this exact thing happen to a Windows ME two year ago. He
> never told me the truth, but I believe he opened an email attachment.
>
> I downloaded the latest versions from my PC to a thumb drive, then
> to his desktop. It found various trojans, spy ware and a virus.
>
> After deleting and cleaning they all crashed again when trying to
> update. (NOTE* they all crashed the first time I installed them during
> the first update. After uninstalling them and trying again WITHOUT
> trying to update anything I got them to run.)
>
> Reinstalled everything again and found it sitting in my system
> restore files. Shut down system restore, reboot and every thing bad
> was gone. I knew I had it when everything updated OK.
>
> As I've typed this out, I've tried, but I can't for the life of me
> remember what the virus was??? Sorry, but I hope this is a map to fix
> whatever you may have.
>
> HTH,
> -zero
>
>
.

Relevant Pages

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