Re: Sysclean unable to scan files, need help with log.

From: "charley_n9" <charleyn9@xxxxxxxxxxxxxxxxxxxxxxxxx>

| hi, i had a problem on my p.c. so i scanned it and nothing was found however
| there were some files it was unable to access. I posted on here yesterday and
| I was advised to use Trend Micro Sysclean. It was also unable to scan the
| files, I'm not computer literate enough to understand the log so I need some
| help as to what the problem is. I can't get the log up here so this is some
| of what it says:
|
| An error occurred while scanning file
| C:\Documents and Settings\NetworkService\NTUSER.DAT - Access is denied
|
| \ntuser.dat.LOG - Access is denied
| \LocalSettings\ApplicationData\Microsoft\Windows\UsrClass.dat -Access is
| denied \UsrClass.LOG -
| Access is denied
| C:\Documents and Settings\Owner\NTUSER.DAT - Access is denied
| \ntuser.dat.LOG - Access
| is denied
| .........................
|
| An error was detected on "C: \ System Volume Information\*.*" - Access is
| denied
| ..........................
|
| Could not set file for reading on C:\Windows\Prefetch\...............it
| lists a lot of files here
| ..........................
|
| An error occurred while scanning file
| C:\Windows\system32\config\default - Access is denied
| \default.LOG - Access is denied
| \SAM - Access is denied
| \SAM.LOG - Access is denied
| \SECURITY - Access is denied
| \SECURITY.LOG - Access is denied
| \software - Access is denied
| \software.LOG - Access is denied
| \system - Access is denied
| \system.LOG - Access is denied
| ......................
| If anyone can help please let me know.

There are anti virus News Groups specifically for this type of discussion.

microsoft.public.security.virus
alt.comp.virus
alt.comp.anti-virus

Normal operation and it should NOT be construed as a problem.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm


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