Re: Sysclean unable to scan files, need help with log.

charley_n9 wrote:

> hi, i had a problem on my p.c. so i scanned it and nothing was found
> however there were some files it was unable to access. I posted on
> here yesterday and I was advised to use Trend Micro Sysclean. It was
> also unable to scan the files, I'm not computer literate enough to
> understand the log so I need some help as to what the problem is. I
> can't get the log up here so this is some of what it says:
>
> An error occurred while scanning file
> C:\Documents and Settings\NetworkService\NTUSER.DAT - Access is denied
(snip usual error messages about no access to system files)

If you did the Sysclean scan in Safe Mode from an account with
Administrative privileges and nothing was found, then don't worry that
Sysclean didn't have access to System Restore files, etc. This is
normal.

If you then did a scan in Safe Mode from an account with Administrative
privileges with a full-featured current version antivirus (not earlier
than 2004) which has an active subscription and updated definitions and
nothing was found, then your computer is most likely free of viruses.

Since you didn't post to your original thread, I have no idea what the
problems were so can't address that here.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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