Re: live safety scan appears to have deleted important netscape em
- From: "jane joseph" <janejoseph@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 21 Dec 2005 11:00:05 -0800
Lem, thanks for your input. However, No, none of the fixes you proposed has
helped. The files are gone. This program is not only horribly SLOPPY but
quite harmful. I cannot believe that the notes for this terrible program
actually ASSURES you that all files to be deleted are but mere copies (which
a novice then feels comfortable moving forward since these assurances comes
from microsoft).
There is a reason Mozilla, which is not rich but nonetheless popular in its
own right. they provide a much better product. Microsoft can only be No. 1
because of their monopoly. They are sloppy and unwilling to take
responsibility for the mess they have made of the security issues that exist
for everyone today. one word sums it all up: piecemeal. Thanks Microsoft! You
keep proving how inept you are..over and over again..
"Lem" wrote:
> jane joseph wrote:
>
> > I have XP Professional. Although I usually surf with IE, I use Netscape mail
> > and not Outllook. I received an email from Microsoft, singing its praises of
> > the live safety scan. Because my computer has begun to slow a bit, I went
> > ahead and downloaded it and ran it. It gave me its recommendation to clean
> > my disk of unnecessary or duplicitous files and to delete temporary internet
> > files as the solution. Along with its recommendation, it assured me that
> > there was no way it could delete anything of importance. Just Copies
> > really... So I went along and proceeded as recommended.
> >
> > When I went to check my email, EVERY PIECE OF INBOX MAIL IS GONE! Although I
> > am trying VERY hard not to panic, I cannot seem to find the mail. I ran a
> > system restore for a period immediately preceding the safety scan and,
> > although my computer says it has been successfully restored, the email is
> > still not there. If this program has deleted my email that was in the inbox,
> > I am REALLY screwed. I had very important email that is no longer on my IP's
> > server.
> >
> > Please, can anyone help me? All of this has occurred in the last 12 hours.
>
> If you can, stop using the computer on which the emails were located and check
> here (or elsewhere on the net) using a different pc. If you data really has been
> deleted, the more you use the computer, the more likely it is that you will
> overwrite the data and not be able to retrieve it.
>
> System Restore does not protect user data, so your "successful restore" naturally
> didn't help.
>
> It's possible however, the actual email files have not been deleted, but that the
> index to them, or your Netscape profile, has been corrupted. You don't say what
> version of Netscape you are using. Assuming that it is 6.x or 7.x, mail is
> stored in a file named "Inbox" (without quotes, and with no extension) in your
> profile directory.
>
> Using Windows Explorer, go to the folder
> C:\Documents and Settings\user_name\Application
> Data\Mozilla\Profiles\profile_name\salted_name\Mail\popaccountname.net
>
> where:
> "user_name" is your Windows XP login name
> "profile_name" is your Netscape profile name, which is probably the same
> "salted_name" is xxxxx.slt (where xxxxx is a string of random numbers and
> letters)
> "popaccountname" is the name that you gave to your mail account.
>
> note that you may have to enable "view hidden files" to see the above.
>
> If, in that directory, there is a file named "Inbox" (no quotes and no
> extension), your mail has survived. I would suggest making a backup of this file
> as the first step. Then, see the following:
>
> http://home.att.net/~cherokee67/ns7mailopennot.html
> http://home.att.net/~cherokee67/ns7lostprofwinxp.html
>
> If still unsure, search on, or post at:
> http://www.windowsbbs.com/forumdisplay.php?s=&forumid=5
> http://sillydog.org/forum/viewforum.php?f=1
>
>
.
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