Re: Windows Security Center Shows non exisitng Symantec firewall
- From: Robert <Robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 4 Dec 2005 08:46:02 -0800
Everything (including WMI) was removed using either Add/Remove Programs or
SymNRT tool. Then I cleaned leftover files according to their instructions.
Still no help.
After several hours of chatroom discussion with Symantec suport people, I
was thinking that this may be an issue with some registry (or some other)
entry not related to Symantec (since they told me what to remove and I did).
Since Windows Security Center did not exist before SP2, I removed it SP2 and
installed it again, hoping this would clean up some entry somewhere. Well,
it did not help. I still see the same info about Norton Internet Security
being ON in the firewall section if I turn off Windows firewall. The Virus
Protection section tells me that Norton AntiVirus reports that it is up to
date and virus scanning is on. Obviously, both are not true.
One of the things a Symantec tech told me to do was to look in msconfig for
Symantec services. I found there Symantec Core LC. After all the cleaning,
it still shows up there, but its status is stopped, even though it is checked
to run. Unchecking doesn't help anything. Could this be a problem and how
do I remove this entry from msconfig?
Here some more questions, then:
1. What would happen if I uninstalled Windows XP and installed them back?
Would this fix the problem without creating too many others? Obviously this
is the last thing I want to do.
2. If I know that the standard Windows firewall is working, is it safe to
just ignore the message that the system may have more than one firewall on?
I'm assuming here that whatever Symantec left on my computer is just telling
the Security Center that it exists, but does not interfere with Windows
firewall.
3. Similar tquestion to the one in (2), but for the virus protection. If I
were to install new virus protection (after the experience with Symantec, I'm
strongly leaning towards somebody else), will it be effective or maybe it
will even erase this wrong message about NAV?
I would summarize the above three questions as: is it safe to ignore what
the Security Center is telling me and provide protection for my computer by
using appropriate software (standard Windows firewall and some virus
detection software)?
Sorry, for the long message, and thanks for your suggestions.
"Malke" wrote:
> Robert wrote:
>
> > I had some trouble with Norton Antivirus and Interet Security so I
> > removed
> > them from my machine. There are no Symantec files on my machine and
> > the registry has been cleaned -- everything according to Symantec's
> > instructions.
> > However, Windows Security Center still shows Norton Antivirus and
> > Norton
> > Firewall as operating. Does anybody know what cause this and how to
> > fix it? Thanks a lot for your help.
>
> Did you also uninstall the Norton WMI Update from Add/Remove Programs?
> If not, do so (if you still can after removing registry entries).
> Symantec has a "cleanup" uninstaller tool for their products. You might
> try running it.
>
> http://tinyurl.com/cbs36 - Uninstalling/reinstalling NIS Norton
> AntiSpam, or Norton Personal Firewall 2005
>
> http://castlecops.com/f80-Norton_Anti_Virus.html - forum for Symantec
> products at CastleCops
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"
>
.
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