RE: Users/Passwords disappear
From: Bluemoon1383 (Bluemoon1383_at_discussions.microsoft.com)
Date: Tue, 22 Nov 2005 13:19:03 -0800
I'm facing the same problem here - welcome screen without user account
listed!! I have been using my laptop for almost 2 years now and this has
never happened before.. I never use the welcome sceen and never set a
password for my user account too..
This problem has just happened to me this afternoon. I shutted down my
laptop properly before i went to school, i later turned it on again, a black
screen appeared asking me to choose to "start windows normally" or "start
windows in safe mode". I had chosen "start windows normally", but my computer
couldn't load windows and it restarted and asked me to choose the previously
asked options. This time i had chosen "start windows in safe mode" instead.
With "start windows in safe mode" option, my computer was able to load
windows. However, it brought me to a welcome screen without user account
listed!! To shut down my computer was the only option.. Then i tried to press
Ctrl-Alt-Del twice, then i got a pop-up windows with my user name asking me
to enter the <password>. I really have no idea for this as i never set a
password for my computer. Somehow, I still tried some of my regularly used
passwords.. yet, i still couldn't log on my account.
My problem still has not been solved till now, as i do not want to reinstall
my computer (i didn't backup my files!). Could anyone tell me instead of
reinstalling my computer, what else can i to do to tackle this problem?
> I have WindowsXP Home Edition. I have had it automatically install
> updates and upgrades since I got the computer 4 years ago and never had
> a problem until last month. This problem (with slight variations) has
> happened 3 times now.
> 1) After using computer as usual and shutting down properly, I later
> turned it on again. I was previously not using the Welcome (user acct)
> screen, but this time it came up. My password did not work. After
> trying whatever I could, I reinstalled Windows, losing lots of info,
> but was back using my computer again. When I reinstalled, I simply hit
> enter for the one user acct it required me to make, so there was no
> 2) Two weeks later, same thing happened again, only this time, the
> Welcome screen had no user accts listed and my only option on the whole
> screen was to shut down the computer! Talking to a knowledgeable
> person on the phone, I was advised to Ctrl-Alt-Del twice on that screen
> and sure enough, up popped a logon to windows box, where I simply hit
> enter (no password from #1 above, remember) and I was in. I noticed a
> new update to XP had just been installed, so I did a restore back to 2
> days before that update and restarted my computer. It came up without
> the welcome screen as it was supposed to.
> 3) Another two weeks go by, it's now 11/19/05, and it happens yet
> again!!! Only THIS time, when I tap ctrl/alt/del twice and my user
> name comes up, the blank password doesn't work. I attempt Safe Mode,
> Repair, etc., to no avail. My only option was to again reinstall
> WinXP, again losing all my information. After this reinstall, I
> downloaded every update available from Microsoft for the OS in case it
> was an update causing this, it would happen immediately before I
> reinstalled all my programs etc. After all the updates, it still works
> Does anyone know what is causing this behavior? My research has led
> me to believe that it could be an interrupted download/install of a
> Windows XP update. Some updates apparently need access to files
> protected by passwords (even blank ones) and the update will
> temporarily remove it, install its own password, then reinstall your
> password when complete -- however, if this process in interrupted, the
> update password remains, which, of course, you don't know! This
> could be the case since my ISP does exhibit very brief (few seconds to
> couple minutes) but frequent outages. If this is the probable cause,
> is there any way to completely download an update, get off-line, and
> then install without accessing the internet, for a clean install
> without the possibility of an outage interrupting it....??
> Or is this something someone has found the answer to and I'm way
> Thanks !