Re: Existing applications won't run now
From: Steven L Umbach (n9rou_at_n0-spam-for-me-comcast.net)
Date: 11/22/05
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Date: Tue, 22 Nov 2005 07:50:32 -0600
First off I am not a programmer or developer so I could not say exactly what
the problem is but I would try to find some common ground with the problem
as in did a specific event trigger it such as installation of SP2 or a
particular security update. SP2 tightened up security quite a bit which did
cause some applications to fail but that should not be something you are
hearing about just now. You can use Add and Remove programs and select show
updates to see what updates have been installed and when. I would also check
the membership of the user who is having a problem compared to the
membership of the user that is not to see if there is a difference. The
support tool whoami is probably best to do that with the /groups option.
Also the logs you see with Event Viewer can show valuable information though
you may need to enable more auditing such as privilege use, process
tracking, and object access for failure and enable auditing on all
folders/registry keys the application would use which is not a user friendly
process. Of course you would want to duplicate the customers computer
configuration even if it means cloning their computer so you can see
firsthand what is going on and compare to installations that are not having
the problem. SysInternals makes valuable and free tools such as
Filemon,Regmon, and Process Explorer that can track real time activity of an
application/operating system. Booting into Safe Mode and scanning for
malware/spyware should also be done. --- Steve
"chuck" <chuck@homeplansoftware.com.nospamplease> wrote in message
news:33217E83-AC9B-426D-9E23-CE5A9E9398D8@microsoft.com...
>I hope someone can shed some light on a perplexing problem.
> Our company has been developing and selling software for several years.
>
> In the last two weeks, we have had several reports from long time users
> that
> our software no longer runs.
> When they double-click on an exe file nothing at all happens.
> If they create a new user with admin privileges, they can run the
> application as that new user. This even though the previous user had
> admin
> privileges.
>
> These are XP users with sp2. I haven't been able to determine any other
> common thing that has changed on these machines.
>
> These programs were installed over two years ago and have run fine until
> now.
>
> What could have happen now to cause these machines to suddenly stop
> running
> our programs?
>
> What can I do?
> --
> Chuck
> Home Plan Software
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