Re: Can't install software - administrator problem

From: Bruce Chambers (bchambers_at_cable0ne.n3t)
Date: 11/03/05 

Date: Wed, 02 Nov 2005 19:45:58 -0700

Jackie D wrote:
> Can anyone help me install Iola System Mechanic 5?
> I am running Windows XP Home and I am getting an error message during the
> installation of this software:
>
> "You do not have access to make the required system configuration
> modifications. Please re-run this installation from the administrator's
> account"
>
> According to the info in User Accounts I AM the system administrator. I am
> the only one who uses my computer. The Iolo technical support man is
> mystified and says I have a permissions problem that I need to sort out
> myself. This may have been the wrong thing to do but I logged on in safe mode
> (this is the only time I ever see my user name and a separate Administrator
> user name). I clicked on the administrator but I still got stuck at the same
> point of installation.
>
> Does anyone know what is going on and what I have to do to prevent this
> error? -
>
>
>
> Many thanks
> JD

        I've occasionally encountered the rare, poorly written application that
won't install unless one is actually logged in using the built0in
Administrator account. The installation routine stalls if the username
isn't what it expects, regardless of the account's privileges. I've
even seen such applications fail if the built-in Administrator account
has been renamed.

        Try logging into the built-in Administrator account and then installing
the application. 

-- 
Bruce Chambers
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