Re: Help needed with SP2
From: Catz (Catz_at_discussions.microsoft.com)
Date: 09/28/05
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Date: Wed, 28 Sep 2005 01:15:03 -0700
Hey Matija
MSCONFIG didn't work.
then i started removing hardware....
i removed the graphics card
I disable the firewall
i disabled the display adapters and enabled VGA mode.
I disabled sound card.
There are no cameras or scanners
i even removed the usb human interface device (mouse)
not a thing changed. none of them worked.
I do havethe following installed which i didnt disable:
intel 82801EB USB Universal Host Controller - 24D2
intel 82801EB USB Universal Host Controller - 24D4
intel 82801EB USB Universal Host Controller - 24D7
intel 82801EB USB Universal Host Controller - 24DE
intel 82801EB USB Universal Host Controller - 24DD
USB Root Hub.
Do you think it could be software related?
Thanx in advance
Catz
"Matija Hrovat" wrote:
> Hey Catz,
> so the one thing you didn't mention is, if you tried MSCONFIG ?
> If you didn't;
> start / run: msconfig
> click selective startup
> clear the checkbox - Load Startup Items
> go to Services tab
> check the box: Hide all Microsoft service
> Click Disable all
> OK
> Reboot into normal mode
>
> if you did (and you understood before, sorry I didn't want to be
> patronizing)
> The update error could be connected with your blue screen error. The first
> thing that comes to my mind is AV or firewall program-which should be solved
> with msconfig, but I did saw some cases in which uninstalling and then
> reinstalling of problematic program was a solution.
>
> If the msconfig didn't do the trick, the next thing to try is to "remove"
> hardware.
> Go to device manager and disable Network card (you could try safe mode with
> networking), sound card... Remove any USB devices like active card, cameras,
> .... and try booting into normal mode.
> If the only thing left is your graphic card (you could try vga mode),
> uninstall it (via device manager) and try normal mode.
>
> Let us know what you found out and we'll go from there.
>
> --
>
> ------------------------------------------------------------
> For direct e-mailing remove "-spam" from my e-mail address
> --
> Best Regards,
> Matija Hrovat
>
>
> "Catz" <Catz@discussions.microsoft.com> wrote in message
> news:B2671F42-3BB6-4D7A-87A9-A0AC18AF9A42@microsoft.com...
> > hi again
> >
> > okay here goes...
> > Error message is BAD_POOL_HEADER but doesnt give me the driver that caused
> > it.
> >
> > I can get into safe mode, which is how i uninstall sp2 so that the pc can
> > run again
> >
> > We have no wireless cards installed, and as far as i can see all computers
> > have the same hardware installed eg NIC, sound card ect.
> > I did notice that the majority of pc's that were problematic were the ones
> > that had Service pack 1 installed on them.
> > I dont think its the anti virus, cos all pc's have the same version
> > installed and only a few pc's are having problems.
> > At the moment im manually installing sp2 on pc's, i didnt want to roll out
> > without making sure it was error free (if there is such a thing!)
> >
> > I tried to install one pc through windows update but get this error:
> > 0x800A0005
> > Website encountered problem.. cannot display page you r trying to view.
> > (MORE PROBLEMS!)
> >
> > I did try get some info off da pc for you, hope this helps:
> >
> > ERROR REPORT CONTENTS:
> > C:\windows\minidump\min092705-03.dmp
> > C:\docume~1\ansie\LOCALS~1\Temp\WER12.tmp.dir00\sysdata.xml
> >
> > ansie - computer name
> >
> > ERROR SIGNITURE:
> > BCCODE: 19 BCP1: 00000020 BCP2: FF987D48 BCP3: FF987E58
> > BCP4:0A220003 OSVer: 5_1_2600 SP:1_0 PRODUCT 256_1
> >
> > SVCpack.log:
> > line:
> > 1541.219: Do Installation: ApplyAdminSystemAclsRecursive for
> > C:\windows\$hf_mig$\service pack 2 failed; error=0x00000003
> >
> > another line further down:
> > GetCatVersion: Failed to retrieve version info from
> > C:\windows\system32\catroot........ error 0x57
> > C:\windows\sp2.cat with error 0x8092004
> >
> > IN EVENT VIEWER:
> > 1. The process winlogon.exe has initiated the restart of [computer name]
> > for following reason: No title for this reason could be found.
> > Minor reason: 0x10 and 0x16
> > Shutdown type: reboot
> > comment: Windows XP SP2
> > Event ID: 1074
> > User: NT AUTHORITY/SYSTEM
> > Data: 0000: 80020010
> >
> > 2. computer has rebooted from bugcheck. bugcheck was 0x00000019
> > (0x00000020, parameter 2, parameter 3, parameter 4
> >
> > ta
> > catz
> >
> > "Matija Hrovat" wrote:
> >
> >> Hi Catz,
> >> can you give us a more specific description of the error you get (You
> >> probably get an error: BAD_POOL_HEADER, does it say which driver caused
> >> it -
> >> *.sys)?
> >>
> >> Can you get in any other mode (Safe Mode, VGA mode, ...) ?
> >> http://support.microsoft.com/?id=315222
> >> If you can get into safe mode, try using msconfig and boot into normal
> >> mode.
> >> http://support.microsoft.com/?id=310560
> >>
> >> What is the same with all computers that are having problems ?
> >> I've read that there was an issue with some Wireless cards, try removing
> >> the
> >> things that problematic computers have in common.
> >>
> >> http://support.intel.com/support/wireless/wlan/sb/cs-013915.htm
> >> The other thing could be that your AntiVirus program is in conflict with
> >> Sp2
> >> Device does not work properly with Service Pack 2
> >> http://www.michna.com/kb/WxSP2.htm
> >>
> >> Are you installing Network installation of the Sp2 -
> >> http://tinyurl.com/6ubys
> >> or are you installing the updates via Windows Update site ?
> >> If you're installing Network Installation, try updating trough Windows
> >> Updates - http://windowsupdate.microsoft.com
> >>
> >> Let me know if you didn't understand any of the instructions and let us
> >> know
> >> if anything helped.
> >>
> >> --
> >>
> >> ------------------------------------------------------------
> >> For direct e-mailing remove "-spam" from my e-mail address
> >> --
> >> Best Regards,
> >> Matija Hrovat
> >>
> >>
> >> "Catz" <Catz@discussions.microsoft.com> wrote in message
> >> news:3B1F982F-4551-4F16-8460-97984325074F@microsoft.com...
> >> > Hey Matija Hrovat
> >> >
> >> > I took your advice, installed KB 885626, but after installing sp2
> >> > again,
> >> > the computer continued to reboot.
> >> >
> >> > any other suggestions???
> >> >
> >> >
> >> >
> >> > "Catz" wrote:
> >> >
> >> >> Hi there,
> >> >> I am trying to install Service Pack 2 on XP machines...
> >> >> Some computers have no problems, most of them gave me this error:
> >> >>
> >> >> Stop: 0x00000019 (0x00000020,0xFF7ED758, 0xFF7ED868, 0x0A22001A)
> >> >> (First it restarts continuously, after i disable 'restart after
> >> >> system
> >> >> failure',
> >> >> it gives me that error.)
> >> >>
> >> >> Help!
> >> >> Catz
> >>
> >>
> >>
>
>
>
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