Re: Symantec A/V problem with Microsoft Outlook

From: Roady [MVP] (newsgroups_DELETE__at__DELETE_sparnaaij_NO_._SPAM_net)
Date: 04/21/05 

Date: Thu, 21 Apr 2005 15:25:06 +0200

See if the add-in is still valid in that location. If it is rename
extend.dat .old to reset the add-in registry cache.
When you continue to get the error check Symantec for updates.
If you still get errors disable the Outlook integration from within Symantec
or by going to Tools-> Options-> tab Other-> button Advanced Options->
button COM Add-Ins/Add-In Manager and contact Symantec support. 

-- 
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com
Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data
-----
"Jeff Foster" <jfoster79@hotmail.com> wrote in message 
news:%23toS5MnRFHA.3788@tk2msftngp13.phx.gbl...
> First of all, I have done a search on the Microsoft knowledgebase and 
> returned nothing relevant.
>
> I have a user that I am having issues with.  He has 2 computers and both 
> are exhibiting the same issue with Outlook and Symantec A/V.  He has been 
> using Outlook Express for his email client on both machines up until 
> yesterday.  I transferred his account settings and email over to Outlook 
> 2003.  Upon completion, I opened his inbox to verify that it was receiving 
> messages properly and got the following error:
>
> "Microsoft outlook can not open the add-in 'C:\Program 
> files\Symantec_Client_Security\Symantec...'  Running a detect and repair 
> form the help menu may resolve this problem"
>
> Of course, that's not the exact wording but that's the jist of it...and 
> yes, it cut off the file path of the item it is trying to load.
>
> I'm stumped.  I ran a detect and repair - same error.  I uninstalled 
> Symantec A/V completely and then reinstalled - same error.  I then 
> reinstalled Microsoft Office 2003 in place - same error.  The only thing I 
> haven't done is completely uninstall Microsoft office and reinstall clean.
>
> I have temporarly disabled Outlook from sending and receiving email and 
> told him to continue using Outlook Express since it doesn't have issues 
> with Symantec.
>
> Any ideas on what is causing the Symantec Anti-Virus add-in to not load 
> properly?  Is it an Outlook issue?  A Windows XP issue?  a Symantec issue? 
> A me not holding my head and arms at the right angle while transferring 
> his email issue?
>
> For reference, one of the machines is WinXP SP2, the other is running 
> Win2K SP4.  Both are running Office 2003 Standard and Symantec A/V 
> Corporate version 9.0.
>
> Thanks for any help you can provide.
>
> Jeff Foster
>

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