Re: Excellent help in overcoming obstacles to install XP SP2
robert.vandehey_at_snc.edu
Date: 04/11/05
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Date: 11 Apr 2005 07:49:48 -0700
Sorry about a spelling error in the original; I rechecked the spelling
three times before posting but missed "Carren Zhu, one of Miresoft's
technical support staff members" where "Miresoft's" should have been
spelt "Microsoft's."
robert.vandehey@snc.edu wrote:
> About March 15 I posted the following message to Microsoft Online
> Support Service:
>
> "For the past month I have been trying unsuccessfully to install your
> XP SP2 application (three time over two weeks by downloading it
online,
> then three times over the past week from a CD sent by mail). Thank
you
> for the latter.
> "Each time the download and installation seemed to proceed
> satisfactorily for about an hour and ten minutes. But then (I noticed
> after the third trial using the CD) it stalled when installing the
> HPFUD59.DLL file; it appeared to try to do that for about 20-30
seconds
> before the installation window disappeared. Shortly thereafter
another
> window popped up with the message, "Access denied" with some words to
> the effect that installation failed. Subsequently, it took the
Removal
> Wizard about 30 minutes to undo everything."
>
> Carren Zhu, one of Miresoft's technical support staff members, was
> exceptionally helpful over a week, responding to the above message
and
> (in a series of exchanges with me) walking me through the
installation
> of SP2 step by step
> 1) first to download it from a CD in Safe Mode, then
> 2) when installation still stalled at the HUPFUD50.DLL file,
> instructing me how to find and rename it, then
> 3) when that failed instructing me how to send copies of Svcpack and
> Setupapi log files and screenshots to show her what I was
experiencing
> and then
> 4) showing me how to change the registry permissions when
installation
> subsequently stalled on the UNIDRC.DLL file, then when that didn't
> work,
> 5) sending me a [secedit.zip] file to copy and paste into the
System32
> Help folder and (in case that failed) directing me to How To Reset
> Security Settings Back to the Defaults at
> <http://support.microsoft.com/?kbid=313222>.
>
> I needed the latter to FINALLY successfully install the XP Service
Pack
> 2 with the case closed Sat, 26 Mar 2005.
>
> Give Carren five stars for helping me FINALLY install SP2 on my
> computer !!!!!
>
> With the many postings here complaining about difficulties in
> installing SP2, I thought I'd post one offering kudos for Mircosoft's
> help. I wish I had posted this earlier with April 15 arriving so
> shortly, the date when Microsoft plans to install SP2 automatically
on
> computers that have not installed it earlier. I wonder what
> difficulties that will cause.
>
> ~ Robert Vande Hey
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