Excellent help in overcoming obstacles to install XP SP2

robert.vandehey_at_snc.edu
Date: 04/11/05 

Date: 10 Apr 2005 21:31:37 -0700

About March 15 I posted the following message to Microsoft Online
Support Service:

"For the past month I have been trying unsuccessfully to install your
XP SP2 application (three time over two weeks by downloading it online,
then three times over the past week from a CD sent by mail). Thank you
for the latter.
"Each time the download and installation seemed to proceed
satisfactorily for about an hour and ten minutes. But then (I noticed
after the third trial using the CD) it stalled when installing the
HPFUD59.DLL file; it appeared to try to do that for about 20-30 seconds
before the installation window disappeared. Shortly thereafter another
window popped up with the message, "Access denied" with some words to
the effect that installation failed. Subsequently, it took the Removal
Wizard about 30 minutes to undo everything."

Carren Zhu, one of Miresoft's technical support staff members, was
exceptionally helpful over a week, responding to the above message and
(in a series of exchanges with me) walking me through the installation
of SP2 step by step
1) first to download it from a CD in Safe Mode, then
2) when installation still stalled at the HUPFUD50.DLL file,
instructing me how to find and rename it, then
3) when that failed instructing me how to send copies of Svcpack and
Setupapi log files and screenshots to show her what I was experiencing
and then
4) showing me how to change the registry permissions when installation
subsequently stalled on the UNIDRC.DLL file, then when that didn't
work,
5) sending me a [secedit.zip] file to copy and paste into the System32
Help folder and (in case that failed) directing me to How To Reset
Security Settings Back to the Defaults at
<http://support.microsoft.com/?kbid=313222>.

I needed the latter to FINALLY successfully install the XP Service Pack
2 with the case closed Sat, 26 Mar 2005.

Give Carren five stars for helping me FINALLY install SP2 on my
computer !!!!!

With the many postings here complaining about difficulties in
installing SP2, I thought I'd post one offering kudos for Mircosoft's
help. I wish I had posted this earlier with April 15 arriving so
shortly, the date when Microsoft plans to install SP2 automatically on
computers that have not installed it earlier. I wonder what
difficulties that will cause.

~ Robert Vande Hey

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