windows firewall problem

From: rbryant (
Date: 03/31/05

Date: Thu, 31 Mar 2005 09:45:05 -0800

i am continually losing my i-net connection and am unable to update my virus
program. Started with my service provider whom said my modem is good and the
problem is with my firewall. They then told me to close it. Does that mean
turn it off???? I currently run windows xp and do not know alot about the
firewall but i do know i should have it on and active. Help me please