Re: KB835732 Setup Error
From: Kindle Wood (KindleWood_at_discussions.microsoft.com)
Date: 10/15/04
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Date: Fri, 15 Oct 2004 09:39:10 -0700
1)Someone haven't previously done some "hacks" to remove Netmeeting on this
computer?
Anything is possible... Net Meeting is not loaded on any of these computers.
I don't know if that was removed or if it was never loaded.
2) Does the C:\program files\netmeeting\nmcom.dll file exist at all?
Yes, the file exists on all of the computers.
3)If the file exists, run the following command in a command prompt(run e.g.
cmd.exe from Start/Run to open one):
cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll"
What is the exact output from it (you can copy paste text from a command
prompt window)?
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\lcop4>cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll
Access is denied.
C:\Documents and Settings\lcop4>
"Torgeir Bakken (MVP)" wrote:
> Kindle Wood wrote:
>
> > I am trying to install this security update on some obscure computers at work
> > running XP Professional. It works as anticipated on most, but on a few I the
> > installation fails.
> >
> > Someone suggested trying a manual install, others suggested I try safe mode,
> > still others thought maybe I should sell my assests and go to Kabul if I
> > can't do something like install security patches (ouch... lol). I did the
> > manual install and the patch failed.
> >
> > I tried to install in safe mode but it too failed. At least I know what is
> > going on. In safe mode I receive the "KB835732 Setup Error... The file
> > C:\program files\netmeeting\nmcom.dll is open or in use by another
> > application. Close all other applications and then click Retry."
> >
> > Of course I closed everything that is possible and to still have the
> > computer run, and tried to install the update again. I still receive the
> > error message.
> Hi
>
> 1)
> Someone haven't previously done some "hacks" to remove Netmeeting on
> this computer?
>
> 2)
> Does the C:\program files\netmeeting\nmcom.dll file exist at all?
>
> 3)
> If the file exists, run the following command in a command prompt
> (run e.g. cmd.exe from Start/Run to open one):
>
> cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll"
>
>
> What is the exact output from it (you can copy paste text from a
> command prompt window)?
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scriptcenter/default.mspx
>
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