Office 2003 and virus scanner problem
anonymous_at_discussions.microsoft.com
Date: 09/30/04
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Date: Thu, 30 Sep 2004 12:21:48 -0700
I have a problem with opening Office document in Office
2003 since updating XP with SP2. Everytime I try to open
a file it tells me the following message (below). I was
wondering if anyone has run into this problem and is there
a solution out there. I have Norton Corporate and the
defs are up to date. Thanks Luigi
You may be encoutering this message because an anti-virus
program is not allowing the file to open. This can be
caused by one of two conditions. Either the anti-virus
program needs to be updated (due to a compability problem
with this application) or there is a virus in the file but
the anti-virus program cannot properly remove or process
the virus it has found.
In either case, the file you are attempting to open should
be treated as infected until you have updated your anti-
virus software to the latest updates available from the
vendor. All major anti-virus software manufacturers have
created updates to address known compatibility problems
with Office applications. They also usually provide a
virus signature file that is available for download from
the Internet and must be updated regularly to properly
scan for all known forms of viruses.
If you are experiencing this problem on a computer where a
new version of anti-virus software was recently installed
from a CD-ROM, it is advised to connect to the Internet
and download the latest updates available from the vendor.
If you are experiencing this problem on a computer where
the latest version of the software is installed, all
signature files are up to date, and the file will not open
(but other files do) then it is very likely the file is
infected with a virus and the anti-virus program cannot
remove the infection.
There is also the possibility the file is corrupt
(damaged) and cannot be properly handled by either the
anti-virus software or the affected Office application. In
this case, it may be necessary to attempt recovery of the
file using the related recovery utilities that may be
available with the application (not all applications have
file recovery or repair capabilities).
For more information about this issue, see the Microsoft
Knowledge Base article 835404.
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