RE: remove hot fix kb828741

From: Batlan (Batlan_at_discussions.microsoft.com)
Date: 09/02/04 

Date: Thu, 2 Sep 2004 04:39:05 -0700

Click on 'My Computer'

On the left in the 'System Task' box---select 'add or remove programs'

A list of all available programs will then be listed including KB828741

Select 'Windows XP Hotfix - KB828741

Click on 'remove'

This will remove the KB828741 program.

Install Norton's Antivirus

If you are on automatic updating for Windows..you will be quickly notified
that an update is available and the KB828741 will be reinstalled...or you can
go to the update site and do it manually.

"Ann" wrote:

> I'm trying to reinstall Norton Internet Security 2004.
> during installation it says "AntiVirus has encountered an
> internal program error"
>
> Norton says I need to remove hot fix kb828741 in order to
> install norton internet security 2004.
>
> Norton says this is what needs to be done in order to
> successfully install.
>
> I can not remove kb828741 via "add remove software" that
> option is not available.
>
> I do not have the spuninst.exe for that hotfix.
>
> Microsoft says contact manufacturer, That would be Dell.
> They say "contact Microsoft". I can't contact them
> because Windows XP is OEM software and they don't give a
> rats rearend *even though it's their stupid patch that's
> causing the issue*
>
> I just need to get the stupid thing out long enough to
> install nis 2004 then reinstall it.
>
>
> I've looked for the uninstaller for that hotfix. It's
> just not there.
>
> I've searched microsoft for a solution, I've searched
> norton for a solution, they say uninstall the hotfix, I
> can't.. help.. LOL.. I hole out little hope for this, but
> here you are, so there you are <G>
>
>