RE: Identity password

From: markyville200 (markyville200_at_discussions.microsoft.com)
Date: 08/31/04 

Date: Mon, 30 Aug 2004 18:43:16 -0700

michael

hi, if you want you can call MSN on thier TOLL FREE number at 1800-386-5550
I had similar expereince and even thought I dont have an msn account the
Support people guided me into getting past the same issue that your having.

good luck

"michael Shoff" wrote:

> I've talked with Cox Communications because when my wife
> gets into her email account on Outlook Express, I have
> been having an error message when we try and switch
> identities. After selecting my name, it then comes up
> and asks me for an identity password, which it never has
> done before. The Cox support person told me I had to
> contact someone at Microsoft because they do not have
> access to the identity password. I told him we have
> never had a problem with this identity password until
> last week, for the first time ever, Outlook Express was
> not letting us access our email accounts. It kept
> telling me to enter my user name and password but
> wouldn't let me type anything in. When we called Cox
> Support, they did some kind of rebuild of our account at
> their end. Any help that can be given would be greatly
> appreciated. I am not a computer programmer type and
> these type of errors are really frustrating especially
> when no one seems to be able to help.
>

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