Re: Microsoft People - Get Your Butts In Here NOW

From: Mike Brannigan [MSFT] (mikebran_at_online.microsoft.com)
Date: 08/20/04 

Date: Fri, 20 Aug 2004 22:01:18 +0100

"elizabeth" <erose001@drtel.net> wrote in message
news:2f9801c486f3$4f98b7c0$a301280a@phx.gbl...
> It appears from this group that I am far from alone in my
> frustration with the download and installation process
> for the XP SP2 Update.
>
> Until this service pack is downloaded successfully by the
> majority of users and its bugs are worked out, a
> Microsoft Technical Staff Person needs to monitor this
> list AT ALL TIMES.
>
> I see a lot of unanswered questions, which - as if my
> anger isn't already about to boil over - is UNACCEPTABLE.
>
> I know the MS people are very busy right now with this
> update, but guess what? SO ARE WE.
>
> GET YOUR BUTTS IN HERE AND ANSWER YOUR CUSTOMERS'
> QUESTIONS. We don't pay you people our good money (and a
> lot of it, too, I might add) to be ignored during such
> critical process.

Elizabeth,

If you would like to post your issues I'm sure the other posters in this
peer to peer support group would gladly help you; as will any of us
(Microsoft employees) that try and help out in these groups in our spare
time.

If you have a specific issue that you wish to have solved by Microsoft staff
then you may engage directly with Microsoft support through any one of the
various routes available to you.
see
http://support.microsoft.com/default.aspx?LN=EN-US&x=2&y=11
Note if you are not US based you will need to consult the relevant localised
page for support options. 

-- 
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"elizabeth" <erose001@drtel.net> wrote in message 
news:2f9801c486f3$4f98b7c0$a301280a@phx.gbl...
> It appears from this group that I am far from alone in my
> frustration with the download and installation process
> for the XP SP2 Update.
>
> Until this service pack is downloaded successfully by the
> majority of users and its bugs are worked out, a
> Microsoft Technical Staff Person needs to monitor this
> list AT ALL TIMES.
>
> I see a lot of unanswered questions, which - as if my
> anger isn't already about to boil over - is UNACCEPTABLE.
>
> I know the MS people are very busy right now with this
> update, but guess what?  SO ARE WE.
>
> GET YOUR BUTTS IN HERE AND ANSWER YOUR CUSTOMERS'
> QUESTIONS.  We don't pay you people our good money (and a
> lot of it, too, I might add) to be ignored during such
> critical process.