RE: Service Pack Download problem

From: Hodolfo (Hodolfo_at_discussions.microsoft.com)
Date: 08/07/04 

Date: Sat, 7 Aug 2004 12:17:01 -0700

Hi Michaelee,
You may want to try looking in the Help and Support \ Windows Update
troubleshhooter section at the Windows Update site and search for your
particular error message there. They ususally have a lot of answers there for
you.
Cheers,

"Michaelee" wrote:

> I recently allowed MS to scan my computer, running XP Home, to determine what
> updates are needed.
> The critical Security Pack 1 was advised, then to download all the rest
> afterward.
>
> I tried to executeit ... A box appeared that access was denied.
> Then another box advising that the Security Pack did not load successfully.
>
> I then downloaded the file to a folder on my drive, closed my internet
> connection and all programs. I tried to execute the 'sp1aexpress_usa'
> program from there. The installation wizard starts, but then the access
> denied box appears again.
>
> How can I solve this problem and get this important update loaded? I know
> it addresses certain vulnerabilities with XP to some of the new viruses.
>
> I did have a Blaster infection a couple of days earlier. I went to the
> Symantec webpage and found a cleanup program for the W32.Blaster. I
> downloaded and used it. My system came up clean. But I worry that it set
> some trigger in my config files somewhere that renders my system unable to
> download the much-needed security update. I read some descriptions of what
> the Blaster does ... among other things it does something about opening a TCP
> Port 4444 or something like that in my Firewall and signals for other viruses
> to enter through it. Does something with another port, too. Could be ... I
> had a W32.Spybot.worm infection yesterday. I found detailed cleaning
> instructions on the Symantec site again and cleaned that problem up. Still
> cannot get the Security Pack downloaded.
>
> Anybody have the same problem? Any ideas??
>
> Michael

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