Re: Can't get WinXP working again
From: Richard Urban (richardurbanREMOVETHIS_at_hotmail.com)
Date: 07/13/04
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Date: Mon, 12 Jul 2004 23:35:57 -0400
Awfully hard to back up her critical files to a CD when she can't get into
her computer!!!
Other than that your answer is pretty much OK
-- Regards: Richard Urban aka Crusty (-: Old B@stard :-) "Carey Frisch [MVP]" <mrxp2004@nospamyahoo.com> wrote in message news:%239E6g8EaEHA.3996@TK2MSFTNGP12.phx.gbl... > One of the shortcomings of an OEM version of Windows XP > is the lack of free Microsoft support. That is one reason OEM > versions cost less. > > Apparently, your system is infected with malware. I would suggest > backing up your critical files to a CD and perform a "clean install" > using your current OEM Windows XP CD. Afterward, install a > good internet security program, such as Norton Internet Security 2004. > For details, visit: http://www.symantec.com/sabu/nis/nis_pe/ > > Use the following procedure for a "clean install" of Windows XP: > > The Windows XP CD is bootable and contains all the tools necessary > to partition and format your drive. Follow this procedure and allow > Windows XP to partition and format your drive: > > NOTE: It would be best to physically disconnect all your peripheral > hardware > devices, except the monitor, mouse and keyboard, before > installing XP. > > NOTE: If you have an internal Zip Drive installed, physically disconnect > the > EIDE and power cable to it before proceeding, otherwise your > main > hard drive may not be assigned the customary C: drive letter. > After installing Windows XP, you may then reconnect it. > > 1. Open your BIOS and set your "CD Drive as the first bootable device". > > ===> Accessing Motherboard BIOS > ===> http://www.michaelstevenstech.com/bios_manufacturer.htm > > 2. Insert your Windows XP CD in the CD Drive and reboot your computer. > 3. You'll see a message to boot to the CD....follow the instructions. > 4. The setup menu will appear and you should elect to delete all the > existing > Windows partitions, then create a new partition, then format the > primary > partition (preferably NTFS) and proceed to install Windows XP. > > 5. Clean Install Windows XP > http://michaelstevenstech.com/cleanxpinstall.html > > [Courtesy of Michael Stevens, MS-MVP] > > 6. ==> Immediately after installing Windows XP, turn on XP's Firewall. > ==> http://www.microsoft.com/security/protect/ > > 7. After Windows XP is installed, visit the Windows Update website > and download the available "Critical Updates". > > 8. After installing the critical updates, be sure and visit the support > website > of the manufacturer of the computer to download and install any > available Windows XP compatible drivers, such as video adapter > and audio drivers. > > 9. If you happen to run into any installation difficulties, use the > following resources: > > How to Troubleshoot Windows XP Problems During Installation > http://support.microsoft.com/default.aspx?scid=kb;EN-US;310064 > > Troubleshooting Windows XP Setup > http://www.kellys-korner-xp.com/xp_setup.htm > > [Courtesy of MS-MVP Kelly Theriot] > > -- > Carey Frisch > Microsoft MVP > Windows XP - Shell/User > > Be Smart! Protect your PC! > http://www.microsoft.com/security/protect/ > > -------------------------------------------------------------------------- > > "Coleah" <coleah@pacifier.com> wrote in message: > news:2b41301c4684d$9974b6b0$a501280a@phx.gbl... > > |I suspect a virus caused umpteen popups and windows would > | hang, or reboot spontaneously. Then got problems logging > | in, got random messages about hardware changes that made > | no sense, or messages that others were logged onto the > | computer when I tried to reboot. Even though I couldn't > | log in, once I got a popup screen that said something > | about Toronto and disappeared. > | > | 1) I got messages to re-register/re-install/re-activate. > | So I tried that several, several times. I could login > | after install, but on reboot I would get the same 're- > | install, etc' message. > | 2) I guess I re-registered too many times and I got a > | screen saying I had zero registrations left. > | 3) Then I tried the re-activate and it also allowed me > | one session and then kicked me out and did a 'memory dump'. > | 4) Further attempts to reboot/login give error messages > | like, "Value creation failed at line 422", Some files are > | missing or damaged and you can't log on. Use the > | installation CD to reinstall or repair" with the ERROR > | CODE 0x80040507. > | 5) That screen leads to another screen that asks about > | license status and re activation (again). > | > | I CALLED MICROSOFT SUPPORT > | 1) Spoke with an oriental named Danny who wea obviously > | reading from a script, couldn't understand English or what > | I was saying. I told him I had XP Pro and he'd refer to > | XP Home Edition. I told him I could not even login.... > | and he directed me to click on start and go somewhere to > | get the Product ID....GRrrrrrr. > | 2) Danny finally got my Product Key # (he didn't repeat > | it back to me (but I assumed with all the trouble he had > | getting my name and phone number correct that the Product > | Key must have matched.) > | 3) I told him a dozen times that my HP computer came with > | Win98 and that I bought WinXP on Ebay later and installed > | it myself. He said I had an OEM copy and would have to > | contact the manufacturer who put it on my computer !!!! > | 4) I finally asked Danny if it would be easier for me to > | buy another WinXP program and he gleefully responded 'yes' > | that it would solve all my problems. Except I'm not > | wanting to spend more $$$$ on something I don't even know > | would work any better than what it is now. > | 5) Danny said it would cost $35 for paid support (which I > | took to mean someone who spoke English and might > | understand the problem at all). Or Danny said I could do > | an online email request for product support. So I said, > | okay I'll go to my hubby's computer and go online. > | 6) Well the online email support request system wants you > | to put in your Product ID (which of course is different > | from the product "key" written on the disc cover). I just > | sat there and thought...."oh here we go again, the want me > | to go to 'Start' when I can't even log in!" > | 7) So here I am whining to you all. (Hubby went to take > | a nap from all the cussing about Microsoft support!) > | > | Does anyone know how to fix this? > | Who to contact? > | Can they add back in retry counts? > | Can I reinstall or should I reformat first? > | Should I breakdown and buy another WinXP program? > | > | I'm thinking of putting Win98SE back on, I'm so frustrated. > | Any ideas for direction will be gratefully appreciated. > | > | Thanks, > | > | Coleah >
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