forgot login password for preferred customer

From: kimiko peoples (anonymous_at_discussions.microsoft.com)
Date: 06/07/04 

Date: Mon, 7 Jun 2004 14:10:55 -0700

When first turning on my computer the screen comes up
with preferred customer. I need to enter my pass word.
I forgot what it is. And my hint did not ring any bells.
How do i get the pass word cancelled??? I am unable to
use my computer in any way
 
Thank you

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