Wont let me install antivirus software from disc or websites
From: Sadie (anonymous_at_discussions.microsoft.com)
Date: 05/16/04
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Date: Sat, 15 May 2004 17:07:17 -0700
Without knowing exactly which virus/
bot/worm/trojan/browser diverting exploit you have on
your machine,it is impossible for us to provide you with
step by step removal instructions.
Usual drill,I am afraid.If you have not done so
already,please enable the inbuilt XP firewall,unless you
have a third party one installed:
http://support.microsoft.com/?kbid=320855
System restore should be turned off before attempting to
remove malware:
http://www.f-secure.com/v-descs/sfc_dis1.shtml
Please run a virus scan at any of the locations below:
Trend:
http://housecall.antivirus.com
http://housecall.trendmicro.com
McAfee:
http://www.mcafee.com/myapps/mfs/default.asp
Panda:
http://www.pandasoftware.com/activescan/
IF you cannot stay online long enough to complete the
scan,please download and run Stinger (Best saved to
floppy):
Stinger:
http://vil.nai.com/vil/stinger/
As a last resort,should you find that ALL the market-
domineering AV sites are blocked,you can download,update
then run a thirty day trial version of Norman Virus
Control.Perform a complete scan of your O.S.in safe
mode.Then another in normal mode:
http://www.norman.com/Product/Home_Home_office/NVC
Best of luck,
Sadie
>-----Original Message-----
>I had the pleasure of Sasser a couple of weeks back -
>eventually got rid of it thanks to 4 hours on the phone
>to Microsoft. Then rushed out and bought Norton
>antivirus software - every time I try and install it
just
>flickers onto the screen for a splitsecond then
>disappears. Whenever I try to do a search for any term
>including the word "virus" or "Norton" or "worm" etc.
the
>page doesnt load, it just goes back to the desktop.
>
>Driving me crazy - there must be some kind of virus on
>here that detects whenever I am searching to install
>antivirus software - anyone know how I can get rid of it?
>
>Thanks!
>.
>
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