RE: yahoo - IE shutdown virus?

From: pauly [MSFT] (
Date: 03/29/04

Date: Mon, 29 Mar 2004 21:54:58 GMT

Hi Larry,

This is not necessarily a virus, but it never hurts to scan for viruses. A
morel likely cause and troubleshooting steps are detailed in the following
KB Article:

831432 "Iexplore.exe has encountered a problem and needs to close" error


If this started happening recently in Windows XP, try rolling your system
back to a state prior to when the symptom happened using Windows XP System

306084 HOW TO: Restore the Operating System to a Previous State in Windows

283252 Non-Administrator User Is Unable to Start System Restore Utility

If this is not possible or does not work, the problem could be due to 3rd
party Browser Helper Objects (BHOs) in Internet Explorer. You should check
for these and see about removing any found:

298931 How to Disable Third-Party Tool Bands and Browser Helper Objects

276393 Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE

831432 "Iexplore.exe has encountered a problem and needs to close" error

Finally, if none of the above resolves the issue, you may need to repair IE
by downloading and reinstalling the service pack for Internet Explorer:
SP1 for Internet Explorer:


This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:

Windows 2000 Security Homepage:

Top 10 Windows Newsgroups Security Questions:

Paul Hayes, MCSE
Product Support Services
Microsoft Corporation

| From: "larry" <>
| Subject: yahoo - IE shutdown virus?
| Date: Sun, 28 Mar 2004 06:26:25 -0800
| When I try to access my yahoo account from my home laptop,
| a message appears that Internet explorer has experienced
| problems and must shut dow. It asks if I want to send an
| error report or not. Is this a virus?
| Thanks,
| larry

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