RE: system error 102 & shutdown
From: pauly [MSFT] (pauly_at_online.microsoft.com)
Date: 03/09/04
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Date: Tue, 09 Mar 2004 00:37:14 GMT
Amy,
This behavior can occur if the Windows XP System Restore feature is
corrupted. To resolve this issue, turn off the System Restore feature, and
then turn it back on. To do this, follow these steps.
NOTE: You must turn on the System Restore feature after you turn it off to
resolve this issue.
1. Click Start, click Control Panel, click "Switch to Classic View",
and then double-click System.
2. Click the System Restore tab, and the click to select the
"Turn off System Restore" check box.
3. Click OK, and then click Yes to confirm that you want to
turn off the System Restore feature.
4. Restart the computer.
You may receive the following error message when you restart Windows:
The system has recovered from a serious problem.
A log of this error has been created.
5. Click Start, click Control Panel, and then double-click System.
6. Click the System Restore tab, and the click to *clear* the
"Turn off System Restore" check box.
7. Click OK, and then restart the computer.
OTHER TROUBLESHOOTING IDEAS:
310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353
316434 HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP
http://support.microsoft.com/?id=316434
310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560
OTHER
- You may have corrupt memory (RAM). Was memory (RAM) recently added to
your system?
=========
This posting is provided "AS IS" with no warranties, and confers no rights.
Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp
Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp
Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp
=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
pauly@online.microsoft.com
--------------------
| From: "Amy" <anonymous@discussions.microsoft.com>
| Subject: system error 102 & shutdown
| Date: Fri, 5 Mar 2004 22:04:15 -0800
|
| I keep getting a message that says "...has encountered a
| problem and needs to shut down" Whatever program,
| whether it is Windows Explorer, Internet Explorer,
| Microsoft Works, etc... will then shut down and I cannot
| get it to open without restarting the computer. I
| checked my "event viewer" and found that when this is
| happening it is a "system error" and the category number
| is 102. I tried the W32.Blaster.worm repair but the
| problem started before that worm so it was not found. I
| have tried restoring my computer but it still has the
| problem. Also, after I restored my cd burner stopped
| working. I would appreciate any help that can be offered.
| (My computer is an emachine T1840).
| Amy
|
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