Re: Can't enable Norton auto protect
From: Pop Rivet (r91658_at_usadatanet.net)
Date: 03/07/04
- Next message: Pop Rivet: "Re: Setting folder permission"
- Previous message: anonymous_at_discussions.microsoft.com: "passwords for web sites"
- In reply to: MAP: "Can't enable Norton auto protect"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
Date: Sun, 7 Mar 2004 15:04:25 -0500
That's decent advice MAP gave, and I hope it works. But(t):
I use Norton, and like it, but Norton has problems they don't understand,
regardless of what they say and the instuctions they give out. I've used
Systemworks from win98 to winXP Home/winXP Pro, and none of them ran as well
as any well-written application should. With XP, both Home and Pro, there
seems to actually be a sequence of app loads during boots that is actually
the culprit! It's not uncommon for me to boot up, notice Autoprotect is
disabled, do a Restart, and then go merrily along on my way. Probably 25%
of the time, it takes more than a Restart though.
Autoprotect will also occasionally turn off on its own, for no apparent
reason. A Restart also fixes that. NO, it is NOT a worm, virus, trojan,
bad download, timing problem, etc etc etc. that is causing the problem.
\
Unfortunately I don't know what IS causing the problem, but I advise
ANYONE who uses Norton AV to keep an eye on their icon in the time tray to
be sure it's turned on.
Don't try to help me, I'm not troubleshooting it further at the moment
and already have too many hours invested. I only mention my experience in
case it trips a memory for someone that might shed light on the actual
problem. I'm fully convinced that no one at Norton who talks to the public
has any idea what the problem actually is, and a few of them are even aware
of that. Apparently there's quite a disconnect between "engineering" and
tech support dpts.
The best reason for the problems that I've heard on the phone with
Symantec is that Norton gets involved "deep into the system" and sometimes
that's so complex that it gets messed up! Don't ya just love first line
support?
Pop
"MAP" <anonymous@discussions.microsoft.com> wrote in message
news:8b4601c40446$88897c70$a101280a@phx.gbl...
>
> >-----Original Message-----
> >i am running XP Pro, and have looked at the help page,
> >doing ,, turning off firewall on XP and making sure all
> ck
> >boxes are enabled in norton options window.
> > but when i go to ck status its does not enable.
> > i have done reboots too, any suggestions??
> >.
> >
>
> From nortons website.
>
>
> Auto-Protect does not load after installing Norton
> AntiVirus 2003 and then restarting the computer
>
> Situation:
> After installing Norton AntiVirus 2003 (NAV) or Norton
> AntiVirus 2003 Professional Edition (NAV Pro) and then
> restarting the computer, Auto-Protect does not load. A
> red X is superimposed over the Norton AntiVirus Auto-
> Protect icon in the system tray.
>
> Solution:
> There is more than one cause for this problem. To fix the
> problem, try the solutions in the order listed. If the
> first solution does not fix the problem, then proceed to
> the next solution until the problem is fixed.
>
> The error can occur if during a Windows troubleshooting
> session on Windows 98/Me/XP, the NAV files ccApp.exe and
> ccRegVfy.exe that load on startup were cleared and are no
> longer loading when the computer starts.
> Verify that you are logged on as Administrator. If that
> does not fix the problem, then verify that the Auto-
> Protect service appears in the list of services and is
> started.
> Uninstall all Symantec products that use the virus
> definitions, delete the virus definitions program folder,
> reinstall the Symantec products, and then run LiveUpdate.
>
> The details of these steps follow.
>
>
> To ensure that the NAV startup files ccApp.exe and
> ccRegVfy.exe are loading correctly (for Windows 98/Me and
> XP only):
> Click Start, and the click Run. The Run window appears.
> In the Open box, type msconfig and click OK. the System
> Configuration Utility appears.
> Click the Startup tab.
> Select the box in front of ccApp and ccRegVfy.
> Click Apply and OK. Restart the computer if prompted. If
> you are not prompted, close out of the System
> Configuration Utility and restart the computer.
>
> If the entries for ccApp and ccRegVfy are selected or if
> this does not fix the problem, then continue on to the
> next section.
>
>
> Determine whether the NAV Auto-Protect service is running
>
> If the error continues after updating the Symevent
> drivers, then we have also seen this error occur under
> Windows XP when the main user interface fails to enable
> Auto-Protect during startup. Verify that you are logged
> on with local Administrator rights. If you are, then
> follow these steps to ensure that the Auto-Protect
> service appears in the list of services and is started.
> If the Auto-Protect service does not appear in the list,
> then register the service. If the Auto-Protect service is
> disabled, then unregister and re-register the service.
> Click Start, and then right-click My Computer.
> Click Manage.
> Double-click Services and Application, and then click
> Services.
> Locate Norton AntiVirus Auto-Protect Service in the Name
> column.
>
> If the Auto-Protect service is not listed in Services:
> Exit all open programs.
> Click Start, and then click Run. The Run dialog box
> appears.
> Type the following, and then press Enter:
>
> "C:\Program Files\Norton AntiVirus\Navapsvc.exe" /service
>
>
> ----------------------------------------------------------
> ----------------------
> Note: This is the default location for NAV when it is
> installed as a stand-alone product. If NAV is part of
> Norton SystemWorks (NSW), then substitute the program
> path C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\Navapsvc.exe.
> ----------------------------------------------------------
> ----------------------
>
>
> Close the Services program.
> Open NAV.
> Click Options, and then click Auto-Protect.
> In the right screen, click Enable Auto-Protect, and then
> click OK.
> Close NAV, and then restart the computer.
>
> Verify that Norton AntiVirus Auto-Protect is now listed
> in Services. If it reads Manual under Startup Type, then
> follow the steps in the next section to change the
> Startup Type to Automatic.
>
> If the Auto-Protect service is listed in Services, but
> disabled:
> Right-click the Norton AntiVirus Auto-Protect Service
> entry, and then click Properties.
> Change the Startup type entry to Automatic.
> Click Apply, and then click OK.
> Close the Services utility, and then restart the computer.
>
> If these suggestions do not fix the problem, then you can
> try unregistering and then re-registering the NAV Auto-
> Protect service.
>
> To unregister and then re-register the NAV Auto-Protect
> service:
> Exit all open programs.
> Click Start, and then click Run. The Run dialog box
> appears.
> Type the following, and then press Enter:
>
> "C:\Program Files\Norton
> AntiVirus\Navapsvc.exe" /unregserver
>
>
> ----------------------------------------------------------
> ----------------------
> Note: This is the default location for NAV when it is
> installed as a stand-alone product. If NAV is part of
> Norton SystemWorks (NSW), then substitute the program
> path C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\Navapsvc.exe.
> ----------------------------------------------------------
> ----------------------
>
>
> Click Start, and then click Run. The Run dialog box
> appears.
> Type the following, and then press Enter:
>
> "C:\Program Files\Norton AntiVirus\Navapsvc.exe" /service
>
>
> ----------------------------------------------------------
> ----------------------
> Note: This is the default location for NAV when it is
> installed as a stand-alone product. If NAV is part of
> Norton SystemWorks (NSW), then substitute the program
> path C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\Navapsvc.exe.
> ----------------------------------------------------------
> ----------------------
>
>
> Click Start and then right-click My Computer.
> Click Manage.
> Double-click "Services and Applications" and then click
> Services.
> Locate and right-click the Norton AntiVirus Auto-Protect
> Service entry in the "Name" column, and then click
> Properties.
> Change the Startup type entry to Automatic.
> Click Apply, and then click OK.
> Close the Services program.
> Open NAV.
> Click Options, and then click Auto-Protect.
> In the right screen, click "Enable Auto-Protect
> (Recommended)" and "Start Auto-Protect when Windows
> starts up," and then click OK.
> Restart the computer.
>
> If this does not fix the problem, then you must perform
> the following tasks in the order given:
> Uninstall all of the Symantec programs that use the virus
> definitions.
> Delete the \VirusDefs folder.
> Reinstall the Symantec programs.
> Run LiveUpdate.
>
>
> Uninstall all of the Symantec programs that use the virus
> definitions
>
> Use the Add/Remove Programs applet in the Windows Control
> Panel to uninstall all of the Symantec programs that use
> the \VirusDefs folder. These include the following:
> Norton Internet Security
> Norton SystemWorks
> Norton AntiVirus
> Symantec AntiVirus for Palm OS
> pcAnywhere
>
>
> Delete the \VirusDefs folder
>
> The \VirusDefs folder may be removed by uninstalling the
> programs that uses it. However, not all versions of the
> uninstaller do this. If the \VirusDefs folder exists
> after uninstalling all of the Symantec programs that use
> it and restarting the computer, then you must delete it
> manually. The default location is:
>
> C:\Program Files\Common Files\Symantec Shared\VirusDefs
>
> To delete the \VirusDefs folder:
> Click Start, and then click Search.
> Click "All files and folders."
> In the "All or part of the file name" box, type the
> following:
>
> virusdefs
>
> Verify that "Look in" is set to "Local Hard Drives" or to
> (C:).
> Click "More advanced options."
> Select "Search system files and folders."
> Select "Search subfolders"
> Click Search.
> The results pane displays the \VirusDefs folder if it
> exists. It looks similar to the following:
>
>
>
>
>
> Right-click the \VirusDefs folder, and then click Delete.
> Click Yes to confirm the deletion.
>
>
> Reinstall the Symantec programs and Run LiveUpdate
>
> To reinstall the Symantec programs and Run LiveUpdate:
> Restart the computer.
> Reinstall the programs that you previously uninstalled.
> Restart the computer after each installation if you are
> prompted to do so.
> Run LiveUpdate, and accept all virus definition and
> program updates. Restart the computer if prompted.
> Keep running LiveUpdate until there are no more updates
> available.
>
>
- Next message: Pop Rivet: "Re: Setting folder permission"
- Previous message: anonymous_at_discussions.microsoft.com: "passwords for web sites"
- In reply to: MAP: "Can't enable Norton auto protect"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
Relevant Pages
|
