Re: New thread for Doug (XP not automatically starting)
From: Doug Knox MS-MVP (dknox_at_mvps.org)
Date: 02/24/04
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Date: Mon, 23 Feb 2004 20:14:58 -0500
Angie,
You have 2 different problems here. 1 is related to your keyboard, and the error that you're seeing in the BIOS event log. This is not related to your error message that you're getting once you're in Windows.
Additionally, starting a new thread for the same issue makes it more difficult to help you, since all of the original information isn't available in the thread. Such as when the error occurs. Now I have to go find the original thread..................
Ok, the error you got was during Windows setup, and from what I can see so far, its not occurring again. And it is not related to the hardware problem that you're having.
The issue with the Press <DEL> to continue is a hardware issue, either your keyboard or your motherboard. It is NOT a Windows issue. If your computer is under warranty, you need to arrange for Dell to fix it. If possible, ask them if its ok to remove the hard disk, as one of the first things they'll do is put it back to factory condition to eliminate software problems as the issue.
-- In memory of Robert (aka Koldbear) http://www.btinternet.com/~winnoel/winhelp.htm -------------------------------- Doug Knox, MS-MVP Windows XP/ Windows Smart Display Win 95/98/Me/XP Tweaks and Fixes http://www.dougknox.com -------------------------------- Per user Group Policy Restrictions for XP Home and XP Pro http://www.dougknox.com/xp/utils/xp_securityconsole.htm -------------------------------- Please reply only to the newsgroup so all may benefit. Unsolicited e-mail is not answered. "Angie" <anonymous@discussions.microsoft.com> wrote in message news:1512301c3fa2d$31cda960$a401280a@phx.gbl... Hi Doug, Thanks for sticking with me on this! Here's where I'm at today. I don't have the folder named Windows\System32 \dllcache. I think my folder named C:\5664e53314a523a is the dll cache. Just about everything is this folder has the dll extension. Not sure? With that said, downloaded MDAC 2.8 like Torgeir suggested and this is what it gave me. C:\5664e53314a523a = version 2.71.9030.0 (I beleive this is the dll cache) C:\Windows\System32 = version 2.80.1022.0 (this one changed when I downloaded MDAC 2.8) C:\WINDOWS\ServicePackFiles\i386 = version 2.71.9030.0 Rebooted and still had the problem. Went on to replace the version in Sys32 to make it 2.71.9030.0. Kept my fingers crossed, and rebooted. Same problem. Ugh! It definitely is something with the BIOS. I downloaded an updated version of the BIOS, didn't cure it. Then, I went into the event log in the BIOS and noticed this error: "Pre-boot error, Keyboard not functional". Got on the phone with Dell tech support. They were clueless. They asked questions like "is the keyboard plugged in?" Tried to explain the problem was much deeper in the BIOS, but to no avail. We went through and checked all the system settings, all is set correctly. So, I'm back at square one. With that said, here is what the screen says when I boot up the pc, but BEFORE Windows will start: Copyright 1996-2002 Intel Corporation EA81510A.10A.0038.P13.0206110823 Dell Dimension 4100 BIOS version A11 Intel ® Pentium ®III processor, 800EB MHz Checking NVRAM.. 256MB PC133 System RAM Legacy Keyboard....Detected Legacy Mouse.......Detected USB Legacey........Enabled Fixed Disk 0: Maxtor 52049H3 (UDMA=100MHz) ATAPI CD ROM LG CD-RW CED-8080B ATAPI CD ROM Pioneer DVD-ROM ATAPI Model DVD 116 0122 Press <DEL> to Resume I press delete, and then Windows boots, no probs at all. Any other suggestions? Thanks again! ------- Doug Knox MS-MVP wrote: Angie, 2.71.9042.0 is the verson I have on my machine. What you can do, is rename the copy that's in the Windows\System32 folder, or copy it to another folder for backup, then replace it with the version 2.71.9030.0 file that's in the ServicePackFiles folder. See if this resolves your problem. The error you're getting is usually related to a call being made to a DLL that doesn't have the function that's being called. Alternatively, install MDAC 2.8 (it will upgrade this DLL and a lot of other files as well): http://msdn.microsoft.com/library/default.asp? url=/downloads/list/dataaccess.asp You should also check for the presence of a copy in the Windows\System32\dllcache folder. Dllcache is a hidden folder, but you can get to it by typing C:\Windows\System32\dllcache in Explorer's address bar. I do not have this file in the dllcache folder, only in the System32 folder (and in the ServicePackFiles\i386 folder). torgeir
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