Re: Q308402 Hotfix

From: Torgeir Bakken (MVP) (Torgeir.Bakken-spam_at_hydro.com)
Date: 01/27/04 

Date: Tue, 27 Jan 2004 14:18:32 +0100

Greg wrote:

> I've Googled, searched MSN and my manufacturer's website
> but I can't find where to get the Q308402 Hotfix from.
>
> I need to use the XP Recovery Console, and I'm
> continually told my password is incorrect, although I'm
> typing it correctly. I looked up the problem and I need
> this hot fix but I can't find it anywhere!!

Hi

As the article states, you need to call Microsoft Product Support Services to
obtain it (outside the US, customers should contact their local Microsoft
subsidiary.). The support call will be be free as long as you refer to the
Knowledge Base Article number (KB308402) and ask for nothing more.

You will need to find the phone number from here:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

For WinXP:

In the wizard, Select WinXP, and Basic, and then "It was purchased separately"

For USA, you end up here
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer31

Use phone number 425-635-3311 

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

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