RE: IE Shutdown
From: Connie (anonymous_at_discussions.microsoft.com)
Date: 01/26/04
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Date: Sun, 25 Jan 2004 15:07:30 -0800
Hi Paul,
I am up to date on Critical Updates and I do use AVG. I
have tried doing a system restore to an earlier date.
What I don't understand is the Trojan Horse Removal tool
says it detects a TH and gives the location and says to
run AVG to removie it but when I run AVG it says it finds
nothing????
Meanwhile the TH keeps popping up in between the IE error
message. I will try and apply your other suggestions but
it's hard to stay on line. I keep getting knocked off.
Thanks so much for your help.~ Connie
>-----Original Message-----
>
>Hi Connie,
>
>In addition to Carey's excellent advice, here are some
additional steps:
>
>If all of the following are true:
>
>1) you are up to date on Windows XP Critical Updates
>2) You use AV and are current on antivirus updates
>3) This started happening after you were current on same
>4) No Virus (blaster, etc) was detected by either your
Antivirus software
>or Critical Updates
>5) The problem persists and is limited to Internet
Explorer crashing, not
>Windows itself
>
>RECOMMENDATION:
>
>You might try rolling your system back to a state prior
to when the symptom
>happened using Windows XP System Restore:
>
>306084 HOW TO: Restore the Operating System to a
Previous State in Windows
>XP
>http://support.microsoft.com/?id=306084
>
>283252 Non-Administrator User Is Unable to Start System
Restore Utility
>http://support.microsoft.com/?id=283252
>
>If this is not possible or does not work, the problem
could be due to 3rd
>party Browser Helper Objects (BHOs) in Internet
Explorer. We should check
>for these and see about removing any found:
>
>298931 How to Disable Third-Party Tool Bands and Browser
Helper Objects
>http://support.microsoft.com/?id=298931
>
>831432 "Iexplore.exe has encountered a problem and needs
to close" error
>http://support.microsoft.com/?id=831432
>
>Finally, if none of the above resolves the issue, you
may need to repair IE
>by downloading and reinstalling the service pack for
Internet Explorer:
>
>SP1 for Internet Explorer:
>http://www.microsoft.com/windows/ie/downloads/critical/ie
6sp1/default.asp
>
>=========
>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>Windows XP Security Homepage:
>http://www.microsoft.com/windowsxp/security/default.asp
>
>Windows 2000 Security Homepage:
>http://www.microsoft.com/windows2000/security/default.asp
>
>Top 10 Windows Newsgroups Security Questions:
>http://www.microsoft.com/technet/newsgroups/default.asp?
url=/technet/newsgro
>ups/nodepages/sectop10.asp
>
>=========
>Paul Hayes, MCSE
>Product Support Services
>Microsoft Corporation
>pauly@online.microsoft.com
>
>
>--------------------
>| From: "Connie" <anonymous@discussions.microsoft.com>
>| Subject: IE Shutdown
>| Date: Sun, 25 Jan 2004 07:57:26 -0800
>|
>| I am using IE 6 and I keep getting a message that IE
has
>| encountered a problem and has to shut down. This is
>| happening continuously. What can I do? Thanks!
>|
>
>
>.
>
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