RE: Norton and administration

From: Paul [MSFT] (pauly_at_online.microsoft.com)
Date: 01/19/04 

Date: Mon, 19 Jan 2004 01:55:03 GMT

Hi Eric,

Regarding your post:

--------------------
| From: "Eric" <anonymous@discussions.microsoft.com>
| Sender: "Eric" <anonymous@discussions.microsoft.com>
| Subject: Norton and administration
| Date: Wed, 14 Jan 2004 15:42:12 -0800
|
| Posted part of this a few days ago. Thanks for the help
| from those who responded. This is the second part of the
| issue. When I installed Norton Internet Security all the
| users defaulted to a status where I can't change them.
| Symantec help says to logon as XP administrator and
| uninstall. Can't do that other than in safe mode (log in
| as administrator) and I can't change Norton in safe
| mode. All my XP users are as computer administrator, but
| Norton is not. I can't uninstall or change Norton in any
| way. It is a Norton issue more than XP (Home Edition).
| But before I go back to Symantec, does anyone have any
| ideas how to overcome this issue?
|

Your best bet is to speak with Symantec/Norton Tech Support. Here is the
support information for Norton:
     http://www.symantec.com/techsupp/

One thing you might try is a System Rollback / System Restore to a date
prior to installing Internet Security:

306084 HOW TO: Restore the Operating System to a Previous State in Windows
XP
http://support.microsoft.com/?id=306084

304449 HOW TO: Start the System Restore Tool from a Command Prompt in
Windows XP
http://support.microsoft.com/?id=304449

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
pauly@online.microsoft.com

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