Re: Can't Install Printer Software -- Won't Recognize System Admin

From: Drew Cooper [MSFT] (dcoop_at_online.microsoft.com)
Date: 01/17/04 

Date: Fri, 16 Jan 2004 15:45:30 -0800

What's "ICE" and what is it trying to set up? Black ICE, maybe? I don't
think it from Microsoft, whatever it is.

Are you running printer installation software from HP? If so, they
shouldn't be checking to see if you are the built-in administrator account,
only if you're a member of the administrators group.

Have you tried the "Add Hardware" wizard in the Control Panel to install
their drivers?

If none of the above leads to a solution, could you post the full name of
the product? That might give us more clues. 

-- 
Drew Cooper [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
"Peg" <anonymous@discussions.microsoft.com> wrote in message
news:020d01c3dac6$147704f0$a301280a@phx.gbl...
> I am set up as an Administrator, but on WinXP Home (my
> installation anyway), you can't log in as "the"
> Administrator in Normal mode -- only in Safe mode.  But
> you can't install software in Safe mode (at least I
> can't).  I get an error that includes the message "The
> RPC server is unavailable."  When I try to log in as
> Administrator in Normal mode, I get an error message.  I
> believe it was the same as when I try to right-click on
> the setup program and "Run as" the Administrator.  For
> that, I get:  "ICE 2.5 Setup, Unable to log on: Logon
> failure:  user account restriction.  Possible reasons are
> blank passwords not allowed, logon hour restrictions, or
> a policy restriction has been enforced."  I already tried
> putting a password on the Administrator account, so
> that's not the problem.  As far as I know, there are no
> logon hour restrictions (I never put any on it), so it
> must be the "policy restriction has been enforced."  HP
> had me change permissions in regedt32 to allow Full
> Control to all of the users on the HKEY_CLASSES_ROOT.
> The only one that wouldn't "take" was Creator Owner.  I
> would click Full Control, click Apply, wait, and then the
> check mark(s) would disappear.  They also had me allow
> Full Control to everyone on the list in
> HKEY_LOCAL_MACHINE, System, Current control set, Enum.
> Everything there that they told me to do "took."
>
> >-----Original Message-----
> >Peg,
> >
> >Are you Administrator, or just a different member of the
> Administrators
> >group?
> >
> >Some installation routines actually demand that you be
> logged on with the
> >actual Administrator account.
> >
> >-- 
> >Kevin Eddy
> >
> >
> >"Peg" <anonymous@discussions.microsoft.com> wrote in
> message
> >news:064e01c3da64$f4d12d80$a501280a@phx.gbl...
> >> Can anyone help me?  I bought an HP all-in-one.  The
> >> first thing the installation software does is check for
> >> minimum requirements.  I pass everything except "System
> >> Administrator" which makes NO sense since I AM the
> System
> >> Administrator.  Been on the phone with both HP and Dell
> >> numerous times and they're stumped.  Running Win XP
> >> Home.  Is there something that's set incorrectly in
> >> regedt32?  Already tried all the standard fixes and
> >> double-checks, like reboot into safe mode and login as
> >> administrator.  Can't install software that way, but
> >> checked some settings.  Didn't help.  PLEASE!  I need a
> >> Win XP Home EXPERT'S help!
> >
> >
> >.
> >

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