Re: XP SP2 re: Q308402

anonymous_at_discussions.microsoft.com
Date: 01/15/04 

Date: Thu, 15 Jan 2004 06:48:37 -0800

>-----Original Message-----
>kahout,
>
>Please read the article again.
>
>You will see the following AGAIN in Section 3 of the
Resolution section
>
>Note In special cases, charges that are ordinarily
incurred for support
>calls may be canceled if a Microsoft Support
Professional determines that a
>specific update will resolve your problem. The usual
support costs will
>apply to additional support questions and issues that do
not qualify for the
>specific update in question.
>
>So if you have the problem and the fix will fix it then
you will probably
>not have to pay.
>
>Please read the article completely and thoroughly.
>--
>Regards,
>
>Mike
>--
>Mike Brannigan [Microsoft]
>
>This posting is provided "AS IS" with no warranties, and
confers no
>rights
>
>Please note I cannot respond to e-mailed questions,
please use these
>newsgroups
>
>"kahout" <kevinhdontleavethisin@tellurian.com> wrote in
message
>news:ODEvpSy1DHA.540@tk2msftngp13.phx.gbl...
>> Since Dell installed my OS I have an OEM version.
Unless I call MS at
>> a fee the information leads me to Dell. Those people
at Dell are
>> cluless!
>> If I call MS and risk having to pay do you know of a
specific hotfix
>> that they will supply me? I hate paying MS for
something seemingly
>> caused by Dell. I normally try to fix problems myself.
>>
>> Kevin
>>
>> "Mike Brannigan [MSFT]"
<mikebran@online.microsoft.com> wrote in
>> message news:uiOjINy1DHA.4064@tk2msftngp13.phx.gbl...
>> | Read the article again and see point 3. in the
Resolution section.
>> there is
>> | a fix for Q308402 you need to contact Microsoft PSS
for it.
>> |
>> | --
>> | Regards,
>> |
>> | Mike
>> | --
>> | Mike Brannigan [Microsoft]
>> |
>> | This posting is provided "AS IS" with no warranties,
and confers no
>> | rights
>> |
>> | Please note I cannot respond to e-mailed questions,
please use these
>> | newsgroups
>> |
>> | "kahout" <kevinhdontleavethisin@tellurian.com> wrote
in message
>> | news:u9Y1%23Hy1DHA.2360@TK2MSFTNGP10.phx.gbl...
>> | > I have been going in circles attempting to fix the
logon for the
>> | > windows recovery console. After researching the
hotfix to Q308402
>> it
>> | > seems to lead me to SP1 or SP1a. There doesn't
seem to be a
>> | > downloadable hotfix just for the single problem.
I already have
>> SP1
>> | > installed and all the post SP1 corrections
>> | > http://support.microsoft.com/?id=308402
>> | >
>> | > I refuse to reinstall XP just to fix the recovery
console; I've
>> put
>> | > too much time into my present installation with
updates and
>> tweaks.
>> | >
>> | > Those that are beta testing SP2... do you know if
something in SP2
>> | > fixes the recovery console problem described in
Q308402? Should I
>> | > give up in ever trying to fix this problem... the
help desk techs
>> at
>> | > Dell know less about fixing my computer then I
do! If anyone has
>> some
>> | > inside connections within Microsoft I would
appreciate your help.
>> | >
>> | > Kevin
>> | >
>> | >
>> | >
>> |
>> |
>>
>>
>
>
>.
>