RE: File Deletion Problems

From: William Wang[MSFT] (v-rxwang_at_online.microsoft.com)
Date: 01/12/04 

Date: Mon, 12 Jan 2004 18:03:40 GMT

Hi Paul,

Thanks for your posting. Before we go further I'd like to confirm the following with you:
1. Does this issue only occur on the computers that are running Windows XP trying to delete the shared
files? Can the other Win2k computers delete the shared files?

2. Are there any problem when trying to delete shared files located on other servers? If this issue is
machine-specific, we should focus on the problematic Windows 2000 server.

Please perform the following steps to delete the files.

1. Restart the problematic win2k computer that has the shared file you want to delete.
2. Keep pressing the F8 key until the Windows Startup menu appears.
3. Choose Safe Mode, and press Enter.
4. Log onto the computer as administrator.
5. Click Start, click Run, type cmd and click OK.
6. Run the following commands from command prompt, where <path> is the full path name of the file being
deleted and <filename> is the name of that file:

cd <path>
del /q /f <filename>

7. Please check if this file has been deleted.

Sincerely,

William Wang
Microsoft Online Support Engineer

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--------------------
>From: "Paul" <p_lawrence2001@hotmail.com>
>Subject: File Deletion Problems
>Date: Mon, 12 Jan 2004 10:20:33 -0000
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>
>I have a Windows 2000 Active Directory Domain, servers have Sp4 installed,
>which has a mix of Windows 2000 SP4 and Windows XP SP1 Professional PC's.
>I am now starting to experience problems with the Windows XP machines when
>trying to delet files that are held on a share on one of the Windows 2000
>Servers. When the file is deleted a message pops up "Cannot delete
><filename>: It is being used by another person or program. Close any
>programs that might be using the file and try again."
>
>The user deleteing the file has the correct permissions to the files and
>folders held within the share, they have also taken ownership of the file
>but it still cannot be deleted. I have also checked to see if the files are
>being used by a application as files are deposited into the same folder by a
>program running on another server, but this does not seem to be affecting
>it.
>
>I have found a knowledge base article, KB826722, that describes the problem
>but only when trying to delete shortcuts on a network share, unfortunately
>you have to contact Microsoft for the support patch which is chargable if
>the problem isn't related to the KB article.
>
>Any ideas?
>
>Thanks
>Paul
>
>
>

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