Re: Removed virus klez...still lingering problems
From: Jupiter Jones [MVP] (jones_jupiter_at_hotnomail.com)
Date: 12/12/03
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Date: Fri, 12 Dec 2003 08:44:23 -0700
1. Scan for Viruses online to ensure no other viruses are involved:
http://security.symantec.com/ssc/home.asp?j=1&langid=ie&venid=sym&plfid=23&pkj=IRLFIZTYMWPAZTJWUFJ
2. After #1 & #3 are done, check for damaged or missing System Files:
Start/Run
Type "sfc /scannow" ENTER
Have Windows XP CD available
3. Search for the appropriate "symclean" program to completely remove
Norton:
http://www.symantec.com/avcenter/
If Norton AV 2004 did not catch Klez, it was broke or disabled.
Finally see this link to help prevent this in the future:
http://www3.telus.net/dandemar/Security.htm
-- Jupiter Jones [MVP] An easier way to read newsgroup messages: http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp http://dts-l.org/index.html "callmeparanoid" <anonymous@discussions.microsoft.com> wrote in message news:090c01c3c0b6$eab5a6e0$a401280a@phx.gbl... > I successfully was able to remove the "klez" virus. > Interestingly, Norton 2004 did not detect this... I was > only able to detect an remove the virus using the > symmantec klezfix utility...but that's another story. > > My remaining problems are: > > 1) Task Manager will not start...I do not get the disable > by administrator message. > > 2) The User control panel is completely empty. > I don't know if this is the result of klez or not...it > could be a totally independent problem. > > 3)I am unable to reinstall Norton 2004 anti-virus since I > have run the Klezfix tool. Note: the lkezfix > documentation does state that Norton anti-virus needs to > be reinstalled after running klezfix. > > Hoping for some solid ideas! > > Thanks everyone for the help so far. > > C--
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