Re: serious october security rollup package problem
From: Karl Levinson [x y] mvp (levinson_k_at_despammed.com)
Date: 11/05/03
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Date: Wed, 5 Nov 2003 07:11:16 -0500
Phone support from Microsoft is free for problems caused by patches. Get
the normal phone numbers from www.microsoft.com/support and click on the
"$245" option. Call during normal business hours for best results and state
up front that the call should be free per their web site.
HOWEVER, if the hard drive is making noise like that, I would be worried
about possible unrelated hard drive failure that would require replacing the
hard drive. Running a full Scandisk might help confirm or deny whether this
is the case. Even though the problem stopped when you uninstalled the
rollup, I've not yet seen a software patch that could cause scratching
noises in a hard drive. Just something to check and possibly rule out.
"M." <anonymous@discussions.microsoft.com> wrote in message
news:09e701c3a377$33384fb0$a401280a@phx.gbl...
> i'm reporting a pretty serious system problem caused by
> one of the updates in the october security rollup package
> for xp pro. if anyone can help with forwarding this to
> microsoft i'd appreciate it.
>
> after i installed the october security rollup package my
> system began hanging--if i let the computer idle for a
> while, the hard disk would eventually begin making a
> repetitive scratching/croaking/clicking noise. the system
> would hang and eventually crash entirely. the only way to
> duplicate this short of letting the computer sit there was
> to attempt to install one of the recommended updates from
> the windowsupdate site (usb 1.1 and 2.0 update).
>
> after some investigation with file monitor i've come to
> the conclusion that the problem has something to do with
> the options: open access: all command. that command is
> certainly what seemed to have been causing the
> clicking/croaking (after i uninstalled the srp the
> croaking sound seems to have gone away completely), and at
> the very beginning of the usb update the command is
> invoked repeatedly.
>
> this is obviously a big deal. if anyone has any thoughts
> on it or can put me in touch with someone at microsoft i'd
> appreciate it.
>
> i'm running xp pro on a vaio z505s with a 6.4gb ibm 6gn
> travelstar.
>
> MM.
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