UNUSUAL HOTFIX REMOVAL NEEDED

From: Ben (anonymous_at_discussions.microsoft.com)
Date: 10/27/03 

Date: Mon, 27 Oct 2003 07:38:28 -0800

If you applied them yourself and they cause problems, you
can call microsoft phone support and they will help you
resolve any problems they cause for free. I have done
this twice but it was an immediate problem that happened
after applying a new update. When I explained it to the
tech screener they went ahead and put me through with the
understanding that if it was unrelated to the updates I
would have to pay the $245 for the call to get it resolved.

>-----Original Message-----
>I have been instructed by a third party software vendor
>to remove two hotfixes due to network degradation. The
>hotfixes are 810577 and 811493. On some of my company's
>systems, the remove program module of control panel can
>handle the removal of these service packs...but on two of
>these systems, the hotfixes are not listed in the remove
>programs module of control panel (the SP2 version is not
>listed either) and furthermore, these systems do not have
>uninstall folders in the winnt directory (probably
>because they were preloaded in a group from the
>manufacturer). I have verified the hotfixes exist in the
>registry and do not know how to remove these hotfixes.

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