Re: Blaster Symptoms but no worm found ?
From: Dragonteeth (Dragonteeth_at_Dragonteeth.cjb.net)
Date: 08/16/03
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Date: Fri, 15 Aug 2003 23:03:03 -0700
"MC" <markcapotondi@iprimus.com.au> wrote in message
news:057501c363af$ade46940$a601280a@phx.gbl...
> Thanks again DT
>
> I'm running Nortons Internet Security 2003, I have the
> personal firewall feature enabled as well as the XP
> firewall.
>
> I have tried disabing nortons and the XP one (not both at
> the same time) and still no difference in the problem.
>
> When I try and access windowsupdate.com I get the
> following message :
>
> --------------------------------------------------
> Thank you for your interest in Windows Update
>
> Windows Update is the online extension of Windows that
> helps you get the most out of your computer.
>
> You must be running a Microsoft Windows operating system
> in order to use Windows Update.
>
> --------------------------------------------------
>
> When I try to access hotmail.com, the following message
> appears.
>
>
> Browser Limitations
> ---------------------
>
> Web Browser Software Limitations
> Your Current Software Will Limit Your Ability to Use
> Hotmail
>
> Hotmail supports the following web browsers:
>
> Microsoft Internet Explorer - version 4.0 or higher.
>
> Netscape Navigator versions 4.7 and higher.
> We recommend that you upgrade your web browsing software
> and invite you to download Microsoft Internet Explorer
> 6 .
>
> -------------------------------------------------------
>
> I'm running IE 6 ?
>
> I'm new to XP so i'm still finding my way around, I did
> notice in the Network Connections I have a Dial-up and a
> LAN or High-Speed Internet connection - 1394.
> I only have a dialup connection ! I don't remember
> setting up the other connection ?
>
> My head is starting to throb, it might be time to take a
> break and go for a walk.
>
> thanks again DT
>
>
>
> >-----Original Message-----
> >
> >"MC" <markcapotondi@iprimus.com.au> wrote in message
> >news:07e901c363a6$8bfcfe40$a101280a@phx.gbl...
> >> Thanks for the link, followed the suggestions but still
> >> unable to getonto windowsupdate.com.
> >>
> >> thanks anyway, I have been working on this for 12 hours
> >> now, I'm getting frustrated....
> >>
> >>
> >> >-----Original Message-----
> >> >
> >> >"MC" <markcapotondi@iprimus.com.au> wrote in message
> >> >news:0aa501c36385$f0153df0$a001280a@phx.gbl...
> >> >> Have performed all the checks sugested my Microsoft
> &
> >> >> Symantec, Virus software doesn't pic up any
> blaster, I
> >> >> have the current update from symantec.
> >> >>
> >> >> The microsoft patch is installed but still unable to
> >> >> access windowsupdate.com or hotmail through
> explorer ?
> >> >>
> >> >> Any suggestions ?
> >> >>
> >> >>
> >> >>
> >> >>
> >> >
> >> >Here's a link to the Windows Update Troubleshooter:
> >> >http://v4.windowsupdate.microsoft.com/troubleshoot/
> >> >
> >> >
> >> >.
> >> >
> >
> >Hang in there, MC...
> >
> >If you were able to get to the troubleshooting page...
> then *you* are able
> >to get to the Update server.... (note their addresses).
> >Soooooo, if you are having other problems, then at least
> you know
> >'server-access' isn't it.
> >
> >What other info can you share? What firewall are you
> using? Are you
> >getting a specific error? When you say you cannot get
> to Hotmail, do you
> >mean *your* account? or simply Hotmail.com....
> >
> >Have you somehow blocked Microsoft sites via your
> firewall, or browser? To
> >experiment, try adding www.hotmail.com to your trusted
> sites.
> >
> >Please post back with more info.... it sounds like a
> setting has been
> >changed, rendering these problems.
> >
> >
> >.
> >
Hi MC,
Indeed... nothing like a good walk :o)
I am glad you included the precise error messages... here are some links
that should assist you:
About the firewall:
1) A generally good link for any future issues regarding Microsoft software:
www.microsft.com/technet
The menus on the left can be very helpful in finding a direction in which to
search... Also, the "Advanced Search" link (under the Search field) will
allow you to search for errors more easily, since you can seek help based
upon the exact phrase... this can be very effective.
2) Here is a link found via Google, using the exact phrase 'You must be
running a Microsoft Windows operating system
in order to use Windows Update.' :
http://www.jsiinc.com/SUBN/tip6500/rh6560.htm Based upon this information,
3) Here is a link to Symantec that describes your error exactly:
http://service1.symantec.com/SUPPORT/nip.nsf/735050b77b1fcece88256bc7005c3bc6/2dd3f0d5c9e3861165256c470073981f?OpenDocument
I believe you should uninstall NIS.... it may be fine on it's own terms, but
it sounds like registry entries for it have been corrupted... It may be
alright enough to not generate an error when you launch it, but registry
entries for it may be damaged in a way that prevents you from getting
through normally... I can only speak very broadly here, of course, because
I do not know your installation history. I can tell you that I have used
NIS on my XP machine without trouble.
4) To assure you have removed it thoroughly, I strongly recommend, that you
use RNIS (Remove Norton Internet Security) tool to get rid of it. Don't
bother with uninstall in Windows... RNIS it is from Symantec, it's free, and
it does a great job of getting every last vestige of it out of your Registry
file. I have used it myself. Here is the link to download it:
http://service1.symantec.com/SUPPORT/nip.nsf/e584eff20b611f7988256a9b007e63c1/23bda5412ae1a49688256abe00615e20?OpenDocument
Just click the icon, part way down the page.... download the utility, then
run it. It's quick, and works great. It will clean the slate, so to speak,
and pave the way for a clean installation.
===========
Now, about Hotmail....
General troubleshooters for IE 6:
http://support.microsoft.com/default.aspx?scid=FH;[LN];ie&
This link will guide you in repairing IE 6:
http://support.microsoft.com/default.aspx?scid=kb;en-us;q318378
It seems as though some registry entries have been damaged, or corrupted....
Have you had other problems?
Regarding your 1394 Network connection... you must have a Firewire device...
that is what that is about...
Digital camera perhaps? Scanner? I doubt it's there in error.
I hope these links help you... I know you will get good results if you stick
to it. If it is any consolation, yours has not been the typical
experience... use, RNIS, and reinstall your Norton firewall.. that should
take care of *that* problem. Then do a repair on IE6...
Please post back with your results.
Regards
- Next message: Pat Garard: "Re: Windows XP TCP/IP - ISP Issues (WITH attachment this time)"
- Previous message: gloria wilkes: "worm/virus"
- In reply to: MC: "Re: Blaster Symptoms but no worm found ?"
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