Can't stay on line long enough

From: Katie (khand0829_at_yahoo.com)
Date: 08/13/03 

Date: Tue, 12 Aug 2003 17:01:10 -0700

None of these fixes work for me. I get disconnected
before I can down load. I called Microspft and was told
to turn the msblast off in cntr alt delte
then I logged in as admin so i could delete them, still
getting shut. Am at public library right now. Anyway I
can load this to a blank CD here, take home and install
(Please excuse the typos, I am freaking out over here!!0