Re: unable to download security updates

From: R (weissrm_at_earthlink.net)
Date: 08/29/03 

Date: Thu, 28 Aug 2003 19:09:50 -0700

I have been dealing with Microsoft tech support for 3
weeks. Last night I was on the phone for 2+ hours with
Brian from Tech Support I believe we tried basically
all the suggestions you list and finally he had me
download MS 03-026 and ie6setup.exe to my hard drive and
then install each offline. That worked. But when I tried
to do windows updates after that each installation I
tried failed. I can not install anything while online.

The message is "the following item failed to install" for
2 different items... 823559 and 823718.

If I could find the security updates in the download
section I would download them to my harddrive and then do
the installation off line. However I shouldn't have to do
that.

R
>-----Original Message-----
>What EXACTLY is happening and what is the error message?
>What does the C:\Windows\Windows Update.log show?
>
>Try these:
>****Sections changed 6 August 2003****
>POST BACK WITH THE EXACT INFORMATION FROM STEP 18 if all
else fails.
>
>1. Reboot computer then try updates one at a time if
issue involved
>multiple updates.
>
>2. Check Date/Time
>
>3. If you use AOL, minimize AOL and open Internet
Explorer and try
>Windows Update
>
>4. What version?
>Right click My Computer, click Properties?
>What EXACTLY does it say?
>
>5. Disable firewall
>
>6. Disable antivirus
>
>7. (Windows XP):
>Reboot computer.
>http://support.microsoft.com/?kbid=326815
>Don't forget steps 6-9 catroot2 file.
>Do this whether SP1 is the issue or not.
>
>Another way to do #7:
>Reboot, login to an Administrator account.
>Double click My Computer.
>Double click C drive.
>Double click Windows file.
>Double click System32 file.
>Right click catroot2, click rename, type "catroot2old"
>ENTER
>Reboot
>
>8. (Windows XP)
>Go to Control Panel.
>Click Windows Update on the left panel
>
>9. Go to Internet Options in the Control Panel:
>Delete Cookies
>Delete Files (check box "Delete all offline content")
>Clear History
>
>10. Set a language in Internet Explorer:
>To check the language setting in Internet Explorer:
>(1.) Click "Tools" and then select "Internet Options".
>(2.) Click "Languages".button
>(3.) Make sure at least one language is listed in
the "Language
>Options" dialog box.
>
>11. Disable the options "Automatically detect settings"
and "Use
>automatic configuration script."
>To do this:
>(1.) Open Internet Explorer.
>(2.) Click "Tools," and then click "Internet Options."
>(3.) Click "Connections," and then click "LAN Settings."
>(4.) Make sure the check boxes for "Automatically detect
settings" and
>"Use automatic configuration script" are not selected.
>
>12. Open Internet Explorer
>Click Tools
>Click Internet Options
>Click Security tab.
>Click "Internet Zone"
>Click Default
>Click OK and follow prompts.
>
>13.
>http://support.microsoft.com/?kbid=319585
>
>14. Upgrade to Internet Explorer Service Pack 1 if not
already
>installed:
>http://www.microsoft.com/windows/ie/downloads/critical/ie
6sp1/default.asp
>
>15. Start/Run
>Type "msconfig" ENTER
>Click Start-up tab and make a note of what is checked
and unchecked.
>Go back to General tab.
>Select Selective Start-up (unless already selected).
>Uncheck "Load Start-up group items".
>Click OK, follow prompts and reboot.
>Try windows Update again.
>When done, go back to MSCONFIG.
>Recheck Start-up tab items and place to normal Start-up
if that was
>original configuration.
>Click OK and follow prompts.
>
>16. Change the URL from "http..." to "https...".
>
>17. http://support.microsoft.com/?kbid=193385
>
>18. Check the Windows Update Log in
the "C:\Windows\Windows
>Update.log" for the exact error message.
>See if something here fits
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
etup.asp
>http://dts-l.org/index.html
>
>
>"R" <weissrm@earthlink.net> wrote in message
>news:053b01c36d05$a123ae00$a601280a@phx.gbl...
>> I've been having problems with downloading the security
>> updates since the first week of August. Every attempt
to
>> download and install patches has failed. I have even
>> tried the suggestions made by Microsoft support to
>> download DirectX 9.0b which also failed. Tonight I
tried
>> to get the newest patches and they too failed to
>> install. I have windows XP. Any suggestions?
>> R
>
>
>.
>

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